Zoom launches AI-powered features aimed at sales teams
TechCrunch
APRIL 13, 2022
Zoom IQ for Sales also marks the expansion of Zoom’s omnichannel contact center strategy, which arguably began with the launch of Zoom Contact Center in February.
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Unified Collaboration: How Social Business and Other Forms of Digital Engagement are Intertwining
Dion Hinchcliffe's Web 2.0 Blog
NOVEMBER 12, 2014
Unified Communications. Rarely considered at the same time or in conjunction with social business initiatives, unified communications has been making steady inroads into the corporate world, despite some fairly rocky evolution over the years. This meant unified communications was sometimes anything but.
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Hyper-segmentation – How to Avoid Cyber Disasters
CTOvision
NOVEMBER 2, 2016
Many experts feel that micro-segmentation is a new strategy we should employ. After spinning off from Lucent Technologies and AT&T, Avaya became the experts in SIP, Internet telephony, unified communications and collaboration (UCC) and all thing VOIP. Micro-segmentation. Open Network Adapter (ONA).
Why your Business Telecoms will Determine your Success
Strategy Driven
APRIL 8, 2021
The latest generation of business telecom solutions allow for internet transmission of voice (VoIP) , and even more innovative is unified communications (UC). There is nothing worse than clients who complain about faulty telecommunications or finding it difficult to communicate with you through voice or video.
Key considerations when building your unified communications strategy
Strategy Driven
SEPTEMBER 18, 2019
Unified communications are a hot topic at the moment among businesses, with a unified communications strategy having the potential to offer huge savings and impressive increases in efficiency if it is done right. Consider the potential for telecommuting and better video conferencing.
Get to know the five latest breakthroughs of the digital marketing world
Strategy Driven
MARCH 24, 2021
Below, we’ll discuss some of the top breakthroughs in digital marketing and how you can incorporate them into your marketing strategy. However, it also comes with a host of other features, including video calls, emails, and text messaging. There are various ways you can incorporate visual content in your strategy.
Managing an Online Travel Agency: How Back Office System of an OTA Works
Altexsoft
JUNE 21, 2019
CRSs connect to distributors via API – a type of communication between different players in the industry. We explained it visually in the video below. This connectivity is enabled via two-way XML API communication. Unified communication software. Besides calls, they can also operate via email or chat.
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