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CIOs press ahead for gen AI edge — despite misgivings

CIO

OpenAI’s November 2022 announcement of ChatGPT and its subsequent $10 billion in funding from Microsoft were the “shots heard ’round the world” when it comes to the promise of generative AI. OpenAI’s late August announcement of the release of ChatGPT Enterprise based on GPT-4 included note of its use by Estée Lauder Cos.,

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5 ways AI will transform CRM

CIO

The potential for generative AI systems such as OpenAI’s ChatGPT and Google’s Bard to transform how businesses work is being realized. From this, marketing campaigns can be tailored to reach specific customer groups or direct sales approaches made by a sales team. Artificial Intelligence, Channel Sales, CRM Systems

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Concerns remain even as the EU reaches a landmark deal to govern AI

CIO

The provisional agreement defines the rules for the governance of AI in biometric surveillance and how to regulate general-purpose AI systems (GPAIS), such as ChatGPT. And it’s extremely important for innovation and business,” Thierry Breton, European Commissioner for internal market, said at the press conference.

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Anthropic’s $5B, 4-year plan to take on OpenAI

TechCrunch

.” This frontier model could be used to build virtual assistants that can answer emails, perform research and generate art, books and more, some of which we have already gotten a taste of with the likes of GPT-4 and other large language models. In these ways, it’s similar to OpenAI’s ChatGPT.

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Daily Crunch: ChatGPT’s user experience and implementation ‘should have Google scared’

TechCrunch

The answers to all of life’s important questions : Generative artificial intelligence has come a long way, and many of our colleagues took OpenAI’s ChatGPT for a ride, including Darrell , who asked the all-important question about Pokémon strengths and weaknesses. Market size slide. Christine and Haje. Rita has more.

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AI in CRM: A Guide to Enhancing CRM Performance

Openxcell

The role of Artificial Intelligence in CRM is becoming more important as technology advances. With the help of Artificial Intelligence algorithms, modern CRM systems can provide actionable insights and predictive analytics that allow brands to gain a better understanding of their customers.

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Customer service: five trends

Xebia

It seems quite logical to offer customer support through Whatsapp, chat or social media. Source: Digital Marketing; Recall no 22; higher satisfaction at lower cost. Even though their dissatisfaction about chatbots, it is hard to imagine that no company will make use of chatbots in 2025.

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