Kaseya

JULY 7, 2022

It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. What are help desk metrics? A poorly managed help desk will not only disrupt business but also become a costly affair. Metrics drive KPIs. 10 help desk metrics to measure.

Metrics 59

Metrics KPI Knowledge Base Software Review 59

Samanage

MAY 9, 2019

Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. This metrics list compiles some of the top metrics for service desk teams. Incident Response Time. Cost per Ticket. Number of Active Tickets. Reopen Rate.

Metrics 75

Metrics Artificial Intelligence Artificial Inteligence Hardware 75

Tenable

JANUARY 20, 2023

The guide aims to help security analysts map adversary behavior to the framework, which is a knowledge base of attacker tactics and techniques. Implement organizational changes to “embed” discussions about cyber risks across the business and make these conversations more fluid and effective.

Software Review 62

Software Review Artificial Inteligence SDLC Technical Review 62

AWS Machine Learning - AI

FEBRUARY 1, 2024

Understanding and prioritizing resilience is crucial for generative AI workloads to meet organizational availability and business continuity requirements. The data sources may be PDF documents on a file system, data from a software as a service (SaaS) system like a CRM tool, or data from an existing wiki or knowledge base.

Generative AI 110

Generative AI Disaster Recovery Artificial Inteligence AWS 110

Kaseya

OCTOBER 18, 2023

Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring business continuity. Why is a help desk important? This will lead to lower ticket volumes in the long run.

Metrics 64

Metrics Knowledge Base Technical Support SMB 64

BPM

JANUARY 18, 2019

Decision Management, and DMN (Decision Model and Notation) in particular, is now recognized as the next best tool in Business Process Management (BPM). Allowing organizations to inject knowledge-based decisions services that are traceable, auditable and explainable into the process fabric of their operations.

Artificial Inteligence 111

Artificial Inteligence Artificial Intelligence Machine Learning Weak Development Team 111