Infinidat
AUGUST 12, 2021
Business Continuity: Expectations of True Preparedness. Business applications are mission critical for every enterprise, and the ability to maintain ‘always on’ live operations for customers and employees has never been more important. Every business regularly examines how they can ensure business continuity.
Kaseya
JULY 7, 2022
It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. What are help desk metrics? A poorly managed help desk will not only disrupt business but also become a costly affair. Metrics drive KPIs. 10 help desk metrics to measure.
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CIO
MARCH 12, 2024
Embrace metrics to emphasize the importance of training Often the first category to fall on the budget battlefield, training for IT staff and end-users is an important investment — and one that is hard to recognize in terms of tangible results besides expenses. In 2024, LinkedIn surveys show that half of all Americans want to change jobs.
Samanage
MAY 9, 2019
Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. This metrics list compiles some of the top metrics for service desk teams. Incident Response Time. Cost per Ticket. Number of Active Tickets. Reopen Rate.
CIO
OCTOBER 23, 2023
We’re also emphasizing transparency in our sustainability metrics, so that current and future Equinix customers can easily see how our efforts might benefit their sustainability bottom line. During 2022, we implemented short-term incentive performance metrics for VP-level and above tied to our environmental and social progress.
Infinidat
NOVEMBER 28, 2023
InfiniGuard is an enterprise-class, purpose-built data protection appliance with built-in disaster recovery, business continuity, and cyber resilience capabilities. The metrics stunned the customer – in a powerful way. They were seeking game-changing, exponential improvements − not just incremental nudges forward.
Arcserve
NOVEMBER 30, 2020
When it comes to business continuity planning—an essential process every business should undertake—recovery objectives are two of your most important metrics. While your recovery time objective (RTO) answers the question “how long can our systems be down?” Setting these objectives.
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