CIO

JULY 14, 2023

To guide technology leaders in making informed decisions about IT service management (ITSM) solutions, this article reveals the top five functionalities you need to deliver exceptional service to end-users. Change Management An effective change management system is critical for maintaining stability and reducing risks.

Knowledge Base 246

Knowledge Base Change Management Hardware Resources 246

Perficient

JUNE 1, 2023

This is where role of a CoE becomes important in their ability to help organizations to reach corporate objectives and realize vision. Lead Change Management Initiatives and drive Transformations so that the organization can rapidly build out new offerings and evolve existing models.

Change Management 105

Change Management Knowledge Base Training Scalability 105

Samanage

APRIL 25, 2019

Smart ITSM, delivered by a smart service desk, will utilize automation and self-guided processes to drive employee satisfaction, knowledge management efforts, and change management, as well as incident and problem management. Five Core Areas That Make for Smart ITSM. Related Configuration Items in the CMDB.

Artificial Inteligence 91

Artificial Inteligence Artificial Intelligence Change Management Knowledge Base 91

Samanage

JANUARY 15, 2019

One of the ultimate goals of any organization is to make sure customer satisfaction is always at its highest. It’s not the easiest to manage, but the service desk has evolved and now we have more than a few ways to boost customer satisfaction. Problem and Change Management. It’s inevitable.

Knowledge Base 40

Knowledge Base Change Management Metrics Guidelines 40

Samanage

JULY 24, 2019

Software license compliance is easier said than done without a solution to manage the number of licenses in use. That’s where a powerful ITSM solution with asset discovery and management can help IT teams more effectively identify and track all of the technology assets within the organization. Ticket Routing. The power of AI.

Knowledge Base 45

Knowledge Base Hardware Artificial Intelligence Artificial Inteligence 45

Altexsoft

JANUARY 14, 2022

Tasks that do not need specialized knowledge or insight are excellent fits for RPA. This is in contrast to cognitive automation , where technology needs a knowledge base and brings context and other human-like attributes to task execution. Step three: Define change management processes.

Technical Review 111

Technical Review Storage Analytics Systems Review 111

The Agile Manager

JULY 30, 2013

In one sense, this was pragmatic: because the company had not historically invested in skill acquisition and capability development, it was reasonable to assume UX skills would be acquired incrementally and the capability developed organically. It creates the appearance that the manager doesn't have control of his or her people.

Weak Development Team 65

Weak Development Team Leadership Organization Product Management 65