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The skills and traits of elite CTOs

CIO

Chief technology officers are key players in the enterprise C-suite, oftentimes working in collaboration with CIOs at the forefront of new and innovative technologies. They are among the most important hires organizations are making today due to the business value that successful technology deployments can bring.

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8 pressing needs for CIOs in 2024

CIO

“With a focus on automation for customer service and telesales functions, we’re looking at intelligent automation solutions that can help improve customer engagement and self-help capabilities,” says Chris Pendergast, the company’s SVP and CTO.

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CIOs confront generative AI’s workplace X factor

CIO

In the rush to establish technical strategies for making good on the promise of generative AI, many CIOs find themselves running headlong into what may be their most challenging task yet: preparing their organization’s end-users — from knowledge workers and assembly line laborers to doctors, accountants, and lawyers — to co-exist with generative AI.

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13 IT resolutions for 2024

CIO

His goal is to surface answers to those big questions and to “ensure all departments within our organization understand how AI assists with their day-to-day tasks and how to use it properly and safely.” Achieve aggressive AI goals That’s not to suggest CIOs are slowing down their AI work. We’re piloting, PoC-ing.

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8 tips for cultivating a winning IT culture

CIO

Foster adaptability and flexibility Adaptable work environments and agile methodologies form the bedrock of a thriving IT culture, says Charman Hayes, executive vice president of people and capability for the technology group at Mastercard. Caldas has no doubt that technology is a key differentiator. “We

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CIOs grapple with the ethics of implementing AI

CIO

What they are finding is that the line between advancing technologically and ensuring AI doesn’t result in detrimental outcomes is thin. Here is a look at how CIOs are addressing ethical AI in their organizations. My fear is people are going to buy and implement an AI tool and let it go and trust it. …

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10 most difficult-to-fill IT roles — and how to address the gap

CIO

The biggest challenge is finding talented team members at the market rate,” says Patrick Isaac, CTO at Accuro Solutions, adding that the current environment demands more intensive recruiting efforts. These include not only cyber, but also cloud and generative AI, he says. S&P Global, for example, is entering its AI 2.0