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Panera CIO John Meister on mastering customer experience

CIO

If we know, for example, that a guest always takes the onions off their order, then if they forget, we know to ask about it. For years we contemplated doing a digital order pickup in the drive-thru, but thought, we can’t train the consumer to do it. What follows is that conversation, edited for length and clarity.

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Freight Forwarder: Key Workflows and Technology

Altexsoft

Freight forwarders are intermediaries between shippers (manufacturers, wholesalers, or retailers) and carriers ( sea , air, and land transportation providers) that organize and coordinate the movement of goods across international borders. Freight forwarders are experts that boost global trade and international transportation.

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Dynamic Pricing Explained: Use in Revenue Management and Pricing Optimization

Altexsoft

Pricing tools evaluate a large number of internal (stock or inventory, KPIs, etc.) How would you price tickets not only to cover expenses for each route but also to achieve a certain level of revenue to be able to grow and develop your business? Would you consider fixed costs, competitor prices, or both? Pricing automation.

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Terminal Operating Systems: Main Features, Integration, and Providers Overview

Altexsoft

The recent Royal Bank of Canada (RBC) overview of global supply chains explicitly displays how bad port congestion currently is – and how it keeps getting worse. The study states that one-fifth of the global container ship fleet is stuck at various major ports. The ports of Los Angeles and New York are not far behind. Main terminal challenges.

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Rail Fleet Management: How Technologies Help Handle Asset Tracking and Maintenance in Freight Rail Industry

Altexsoft

Compared to truck – its main competitor – train is cheaper (in the US it’s 4 cents vs 20 cents per ton-mile), more efficient (the record-breaking train was 682 cars and 4.5 Understanding when exactly the train is expected to arrive is of the same importance for shippers and other supply chain stakeholders. ETA forecasting.

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How to Successfully Implement HR Analytics and People Analytics in a Company

Altexsoft

This situation isn’t extraordinary: managers and HR specialists of any organization have been there. The day may come when a seasoned professional tells you or your colleague about their plan to leave the company in a month. What’s clear is that employees and managers will have work to do. The problem can be viewed on a greater scale.