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Zoom launches AI-powered features aimed at sales teams

TechCrunch

“Zoom IQ for Sales … [can] identify opportunities, assess risks, and ultimately enable and improve sales team performance. Alongside it, Whiteboard, Zoom’s virtual whiteboarding product, will be generally available beginning April 19. ” An external beta for Zoom IQ for Sales is currently ongoing.

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News in Networking: The Best Network Speeds, Cuba’s DIY Internet, and the Cost of Automation

Kentik

Here are those headlines and more: Verizon Keeps Top Spot as Best-Performing Network (CNET) A new report from RootMetrics ranks Verizon as having the best network speeds. Mitel to Buy ShoreTel for $430M to Create Unified Communications Powerhouse (TechCrunch) Telecommunications company and UC provider Mitel is buying competitor ShoreTel.

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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

CRSs connect to distributors via API – a type of communication between different players in the industry. We explained it visually in the video below. This connectivity is enabled via two-way XML API communication. Here are the specific marketing tasks that CRMs perform. Unified communication software.

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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

In fact, one of the clearest lessons from the first decade of the rise of the ESN was that virtually all of the major challenges with ESN success are about people, not technology. Unlike generic communications systems, enterprise social networks perform at their best when they’re designed around specific business activities.

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