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Four Practical Tips on how to Categorize Contact Reasons

Xebia

This could be because they want to order a product, ask a question, file a complaint, get technical support, or receive information. These reasons are often filed into a system such as Freshdesk or Freshservice. A contact moment from a customer rarely occurs from something that the client contact support is responsible for.

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Chief Technology Officer: Understanding the Main Tech Person In a Company

Altexsoft

A Chief Technology Officer (sometimes called Chief Technical Officer) is the most skilled technology person in the company. CTO vs CIO vs VP of Engineering vs Technical director. They are often confused with CIOs, VPs of Engineering, or Technical Directors. Technical director – tech advisor in a team.

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October Patch Tuesday 2022

Ivanti

Microsoft advises it will release the additional Exchange fixes when they are ready, but does provide mitigates in a blog post. Microsoft has resolved a vulnerability in Windows COM+ Event System Service that could allow an Escalation of Privilege ( CVE-2022-41033 ). Zero day vulnerability. Cybersecurity tip.

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What is Commercial-Off-the-Shelf (COTS) Software

Openxcell

They’re utilizing it to replace proprietary systems with COTS Software. COTS (Commercial-Off-the-Shelf) is easy to use and gets acquainted with the system without any complications. COTS softwares can be easily implemented in the existing systems. Full-time technical support. Flexible system.

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Critical Vulnerability Found, Exploited, Patched in Internet Explorer

CTOvision

In the advisory, Microsoft provides a technical description of the hole; “The vulnerability is a remote code execution vulnerability… An attacker could host a specially crafted website that is designed to exploit this vulnerability through Internet Explorer and then convince a user to view the website.” But patching systems requires actions.

Internet 101
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Digital Transformation Outpacing Financial Institution Security

Praxent

Traditional banking organizations today seek to leverage open core systems, fintech company partnerships and application programming interfaces to increase their digital visibility. Digital Transformation Outpacing Financial Institution Security. Can bank and credit unions overcome vulnerabilities to meet a new demand for digital banking.

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Mario Foster to become Al Ghurair Group group CIO

CIO

I was a technical support engineer in Canada. As for the many technology certifications I hold, my first was MCSE [Microsoft Certified Systems Engineer] more than 20 years ago. What would you advise to a CIO who wants to take a new job? What was your first job in the IT industry? What would you like to achieve?

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