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5 questions CIOs must ask after Southwest Airlines’ failure

CIO

But Southwest’s technology was also cited by experts and the company’s leadership as contributing to the calamity. “IT billion in stock buybacks between 2017 and 2019. The investment seems minuscule given that Southwest Airlines was a $33-$38 billion market capitalization airline in 2017. 30, “We’re behind.

Airlines 361
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Why entrepreneurs claim there’s no better place to do business than Puerto Rico

CIO

Lugo founded Internet Vision Development (INVID) to fill this gap, customizing off-the-shelf software for customers. But when Hurricane Maria, a devastating category-5 storm, struck the island in September 2017, Lugo’s business came to a standstill. The island has also hardened its infrastructure substantially since 2017.

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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

Seeing the modern world of voice technology as more people were outfitting their homes with Amazon’s Alexa, Google Home and voice-controlled televisions, the trio pivoted their business in 2017 to create a similar experience for the world of customer service. Customer care as a service: Outsourcing can help your startup wow clients 24/7.

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Valence raises $25M to track team performance with continuous reviews

TechCrunch

“At Valence, we believe that one of the most important skills people can build is the muscle of working better with a wider range of people, so we create tools that allow team leadership to improve and for people to work better with colleagues and teammates.” What constitutes a “teamwork platform,” exactly?

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3 Reasons You Should Add AIOps to Your Tooling Arsenal

OverOps

For now, teams have already started applying some ML to in-house monitoring practices, and some have adopted off-the-shelf AI solutions like Splunk’s IT Service Intelligence or Moogsoft’s AIOps tool. In 2017, usage of AIOps tools in enterprise application development was at 5%. Let’s do it. NEW POST ??

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3 Reasons You Should Add AIOps to Your Tooling Arsenal

OverOps

For now, teams have already started applying some ML to in-house monitoring practices, and some have adopted off-the-shelf AI solutions like Splunk’s IT Service Intelligence or Moogsoft’s AIOps tool. In 2017, usage of AIOps tools in enterprise application development was at 5%. Let’s do it. NEW POST ??

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10 Reasons Why Costa Rica is the Ideal Place to Outsource Software Development

Gorilla Logic

The leadership team at Gorilla Logic had extensive experience outsourcing software development projects to countries like India and the Ukraine. Outsourcing to the other side of the world can work for some projects. After evaluating several countries, we were confident that Costa Rica was the best choice. Read our Case Studies.