Artificial Inteligence Generative AI Knowledge Base Leadership 
CIO
MAY 3, 2024
United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.
CIO
MARCH 18, 2024
SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. We wanted to design it in a way that customers don’t have to care about complexity,” he said.
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CIO
MAY 2, 2023
Generative artificial intelligence (GenAI) tools such as Azure OpenAI have been drawing attention in recent months, and there is widespread consensus that these technologies can significantly transform the retail industry. How can Generative AI speed innovation in retail?
CIO
JUNE 28, 2023
Well, if that child were generative AI, you’d think, judging by the headlines, that the kid grew from three years old to twenty after a day trip to Austin. Despite the buzz that generative AI has stirred in media and boardrooms, we believe the headlines are outpacing adoption in the enterprise. Am I falling behind?
CIO
APRIL 12, 2024
prides itself in delivering “legendary” customer service, and it has turned to artificial intelligence to assist with that goal. And while the company prides itself on the wide knowledge of its store employees, no one can be an expert on every product a store sells. Tractor Supply Co.
AWS Machine Learning - AI
MARCH 1, 2024
At AWS re:Invent 2023, we announced the general availability of Knowledge Bases for Amazon Bedrock. With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG).
CIO
APRIL 11, 2024
Traditionally, OCI has leveraged Oracle’s leadership in the database and ERP markets to grow its market share through existing Oracle customers,” the report notes. We have unique knowledge of what exactly is required to give customers what they want, how they want it,” he says. These days that includes generative AI.
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