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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The LLM gives agents the ability to confirm all responses suggested by the model. Built to extend For UPS, contact center use of generative AI is just a springboard.

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Generative AI hallucinations: What can IT do?

CIO

Generative AI adoption is growing in the workplace—and for good reason. But the double-edged sword to these productivity gains is one of generative AI’s known Achilles heels: its ability to occasionally “ hallucinate ,” or present incorrect information as fact. Here are a range of options IT can use to get started.

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How traditional and generative AI are transforming Enterprise Service Management

CIO

Generative AI is potentially the most transformative new technology since the introduction of the public internet, and it already has many exciting applications within enterprise service management (ESM). Generative AI promises an entirely new level of innovation.

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How to Use Generative AI and LLMs to Improve Search

TechEmpower CTO

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day.

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How to test large language models

InfoWorld

There’s significant buzz and excitement around using AI copilots to reduce manual work, improving software developer productivity with code generators, and innovating with generative AI. To read this article in full, please click here

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ChatGPT, the rise of generative AI

CIO

Over the last few months, both business and technology worlds alike have been abuzz about ChatGPT, and more than a few leaders are wondering what this AI advancement means for their organizations. It’s only one example of generative AI. GPT stands for generative pre-trained transformer. What is ChatGPT?

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SAP and Nvidia expand partnership to aid customers with gen AI

CIO

SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. We wanted to design it in a way that customers don’t have to care about complexity,” he said.