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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The LLM gives agents the ability to confirm all responses suggested by the model. Built to extend For UPS, contact center use of generative AI is just a springboard.

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Generative AI hallucinations: What can IT do?

CIO

Generative AI adoption is growing in the workplace—and for good reason. But the double-edged sword to these productivity gains is one of generative AI’s known Achilles heels: its ability to occasionally “ hallucinate ,” or present incorrect information as fact. Here are a range of options IT can use to get started.

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ChatGPT, the rise of generative AI

CIO

Let’s explore ChatGPT, generative AI in general, how leaders might expect the generative AI story to change over the coming months, and how businesses can stay prepared for what’s new now—and what may come next. It’s only one example of generative AI. What is ChatGPT? ChatGPT is a product of OpenAI.

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How to Use Generative AI and LLMs to Improve Search

TechEmpower CTO

Artificial Intelligence (AI), and particularly Large Language Models (LLMs), have significantly transformed the search engine as we’ve known it. With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day.

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SAP and Nvidia expand partnership to aid customers with gen AI

CIO

SAP and Nvidia announced an expanded partnership today with an eye to deliver the accelerated computing that customers need in order to adopt large language models (LLMs) and generative AI at scale. We wanted to design it in a way that customers don’t have to care about complexity,” he said.

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AI Knowledge Management: How to Use Generative AI for Knowledge Bases

Ivanti

Interest in generative AI has skyrocketed since the release of tools like ChatGPT, Google Gemini, Microsoft Copilot and others. Organizations are treading cautiously with generative AI tools despite seeing them as a game changer. Knowledge articles, particularly for HR, can be personalized by region or language.

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ServiceNow offers virtual agent to assist with generative AI

CIO

ServiceNow is making generative AI accessible from more areas of its low-code development platform, putting it front and center in the chatbots enterprises are starting to use to interact with their ServiceNow applications.