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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Implementing a consolidated communications platform To overcome the bottlenecks and drive customer engagement to the next level, Journey Beyond launched a contact center transformation, the first step of which was to establish a common unified communications (UC) platform across the business and integrate it with a new contact center (CC) solution.

Tourism 299
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5 hot IT budget investments — and 2 going cold

CIO

Data is also critical in the insurance domain, and LGA is continuing to invest heavily in secure, scalable, high-performing data operations to foster business innovation and transformation, says Seetharaman. “We And it’s not just applications development where such tools are having an impact. in 2023, the firm says.

Budget 363
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Dinohead Chooses D2iQ Kubernetes Platform for Military Modernization

d2iq

Kubernetes will be the foundation for creating a global command and control system unifying communications for the U.S. Armed Forces.Dinohead chose DKP because “it was simple to deploy and provided enterprise scalability,” said Howard.

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PaaS, IaaS, and SaaS: Making the Right Choice for Your Oracle Cloud Migration

Datavail

The term XaaS (“anything as a service”) is shorthand for the proliferation of cloud services in recent years—everything from databases and artificial intelligence to unified communications and disaster recovery is now available from your choice of cloud provider. Oracle HCM Cloud. Oracle Analytics Cloud. Oracle Data Cloud.

Cloud 97
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What We Know About Making Enterprise Social Networks Successful Today

Dion Hinchcliffe's Web 2.0 Blog

I’d even go as far as to say this (to borrow a concept from the Internet of Things): The enterprise social network actually creates a side-by-side virtual “twin” of your organization, one that is more natural, organic, collaborative, scalable, and self-organizing. The Hard Won Lessons of Thriving ESNs. Working out loud.

Social 62