CIO

MAY 3, 2024

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

Generative AI 337

Generative AI Artificial Inteligence Knowledge Base Training 337

CIO

OCTOBER 12, 2023

You’re an IT leader at an organization whose employees are rampantly adopting generative AI. Although it’s early days, as many as 75% of organizations reported quantified outcomes from GenAI projects, with 26% expecting productivity gains, according to a Dell Technologies survey of IT decision makers.

Generative AI 289

Generative AI Strategy Off-The-Shelf Survey 289

CIO

AUGUST 1, 2023

The usage of generative AI across enterprises is already widespread, although it is still early days for the new technology, according to a report from McKinsey’s AI consulting service, Quantum Black. Nearly 22% of the respondents said they are using generative AI for their work.

Generative AI 221

Generative AI Technical Review Enterprise Pharmaceuticals 221

CIO

MARCH 26, 2024

The new updates to the Contact Center include features such as conversation mining and generative AI -driven survey summarization among other features. Separately, the main Einstein Conversation Mining feature for voice and messaging, including third-party apps, will be generally available in the summer of 2024.

Cloud 258

Cloud Generative AI AWS Survey 258

CIO

NOVEMBER 20, 2023

She’s been replaced by a second-generation AI bot, Bo.) That could soon change thanks to the meteoric rise of generative AI, which promises to make bots’ chat more human by contextualizing customer requests and synthesizing natural-sounding language. With enterprise spending on generative AI projected to hit $1.3

Generative AI 309

Generative AI Training Knowledge Base Survey 309

AWS Machine Learning - AI

NOVEMBER 27, 2023

Generative artificial intelligence ( generative AI ) models have demonstrated impressive capabilities in generating high-quality text, images, and other content. While this data holds valuable insights, its unstructured nature makes it difficult for AI algorithms to interpret and learn from it.

Artificial Inteligence 71

Artificial Inteligence Generative AI Data Knowledge Base 71

CIO

JULY 31, 2023

We are announcing our roadmap for the integration of generative AI into our public platform, Stack Overflow for Teams, and brand new product areas, like an IDE integration that brings the vast knowledge of 58 million questions and answers from our community right into the area where developers find focus and get work done.

Knowledge Base 207

Knowledge Base Artificial Intelligence Artificial Inteligence Generative AI 207