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Survey: Execs eager to implement generative AI, but few know how

CIO

Overwhelming majorities of executives around the world are planning to spend money on generative AI this year, but very few are truly ready for the technology, according to a survey released today by the Boston Consulting Group. Generative AI There’s very few legal folks who have expertise in this area,” he noted.

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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Enterprises enthusiastic about generative AI, Foundry survey shows

CIO

Generative AI is already making deep inroads into the enterprise, but not always under IT department control, according to a recent survey of business and IT leaders by Foundry, publisher of CIO.com. The survey found tension between business leaders seeking competitive advantage, and IT leaders wanting to limit risks.

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Generative AI sparks family business renaissance: PwC report

CIO

The next generation of leaders in family businesses is poised to embrace the transformative power of generative AI (GenAI) despite marked resistance from the incumbent leaders, according to a PwC report. The survey findings too echoed Hinojosa’s sentiment.

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Embedded Analytics Insights for 2024

To better understand the factors behind the decision to build or buy analytics, insightsoftware partnered with Hanover Research to survey IT, software development, and analytics professionals on why they make the embedded analytics choices they do.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

“No company got out of 2023 without having a story about how much better their company was going to be, how much better their products were going to be, how much better their customers’ lives were going to be because of generative AI,” he said. There were very robust stories about how great generative AI was going to be.”

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CIOs not entirely sold on generative AI copilots

CIO

More than three-quarters of those answering a survey from Microsoft say they don’t want to give Copilot up once they’ve used it, and 85% said the AI tool helps them produce a first draft faster. The fear of the blank page Many of those surveyed by Microsoft aren’t paying the bill, however.