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LA Public Defender CIO digitizes to divert people to programs, not prison

CIO

Aside from the technology migration, Al Rawi and his team customized their mission to “humanize” the indigent, not just digitize caseloads, by leveraging Salesforce and AI to champion the rights of clients facing charges in a system that too often views them as case numbers rather than individuals.

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CIOs confront generative AI’s workplace X factor

CIO

In the rush to establish technical strategies for making good on the promise of generative AI, many CIOs find themselves running headlong into what may be their most challenging task yet: preparing their organization’s end-users — from knowledge workers and assembly line laborers to doctors, accountants, and lawyers — to co-exist with generative AI.

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Allstate’s cloud-first approach to digital transformation pays off

CIO

Most companies’ digital journeys begin by migrating legacy applications to the cloud — the theory being that lifting and shifting workloads can provide a fast onramp to making good on services and capabilities unique to the cloud. But home and automobile insurance company Allstate is taking a different approach.

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PenFed to bank on gen AI for hyper-personalization

CIO

Pentagon Credit Union (PenFed), the second-largest credit union in the US, is looking to generative AI to transform how it interacts with its customers. But we realized that with AI, we could add another channel of engagement but very cost effectively. Its vision? Even with more than 2.9

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LG announces the first 50 participants in its LG Nova program

TechCrunch

. “Our work with these companies will be guided by our role as a leading global innovator of next-generation products, technologies and services as we help them accelerate their growth and deliver positive impact to the world.” MayaMD – Conversational digital human-AI health assistant. Somatix, Inc. The Metaverse.

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How Hyperautomation Can Transform Claims Processing and Customer Service in Insurance?

Trigent

The insurance sector has been one of the early adopters of advanced technologies such as artificial intelligence (AI), robotic process automation (RPA), and machine learning (ML) which played a pivotal role in managing complex tasks during the pandemic. Hyperautomation helps them manage risks, minimize fraud, and enhance customer service.

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The Station: Waymo sues to protect trade secrets, Wisk lands more Boeing capital and a chat with Toyota’s chief scientist

TechCrunch

There are actually multiple permits required at different stages to be able to deploy a commercial, driverless vehicle service like a robotaxi). Wisk is aiming to bring this sixth-gen aircraft through the lengthy U.S. billion, as it aggressively expands its offerings, including the instant-delivery service in the South Asian market.