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9 tips for achieving IT service delivery excellence

CIO

Be proactive and serve with empathy It cannot be stressed enough how important it is to be active in ensuring that all services delivered to end users are fully vetted and tested to the point where there’s no room for complaints. Customer-centric Net Promoter Scores are equally important, he adds. “To

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For founders who want to launch apps, ‘being non-technical is not a limitation’

TechCrunch

It’s important to have a battle-tested process for product validation. Our PM and UX teams also conduct workshops, as we typically work with net-new project types and things that we haven’t done before. Every project is different and a lot of the work we do is net-new, meaning it hasn’t really been done before.

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Scrum by Example – How to Handle Production Support Issues in Scrum

Agile Pain Relief Notes from a Tool User

Today, our ScrumMaster and their Team grapple with these issues, to help you understand how they affect a Scrum Team and what you can do to prevent them from dragging you down. All new code has acceptance tests written for it at the time it is created. ScrumMaster Steve and his Team have released the World’s Smallest Online Bookstore.

SCRUM 48
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35 Fleshed-Out Scrum Master Interview Questions and Answers [2020]

Codegiant

From the desk of a brilliant weirdo #1: Are your hand shivering and pouring yourself with sweat right before your scrum master interview? If so, this “ Scrum Master Interview Questions and Answers ” article can, without a doubt, boost your confidence up and put your worries at rest.

SCRUM 52
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Scrum for Software Development

Net Objectives

In this one I’ll describe some principles and practices that should be in it Use some degree of test-first. At a minimum, anytime a request is made the question “how will I know I’ve done that” should be asked An understanding that delays in feedback, … Continue reading "Scrum for Software Development".

SCRUM 40
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Common Errors Understanding Cost of Delay Avoids for New Scrum Teams

Net Objectives

This is a continuation of my prior post – Using Cost of Delay to Improve Scrum The challenges teams new to Scrum face are fairly common: Not finishing many stories at the end of a sprint because they opened up too many Lack of tested stories at the end of a sprint Doing an analysis … Continue reading "Common Errors Understanding Cost of Delay Avoids (..)

SCRUM 40
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How Agile Metrics can Boost your Product Development Process

RapidValue

Scrum Metrics: Widely used metrics that focus on the effective delivery of the working software to the clients. Release Net Promoter Score: Also called as NPS, Net Promoter Score helps to measure customer satisfaction while also predicting the business growth. Eg: Cycle Time, Lead Time. Eg: Burndown Chart. Agile Quality Metrics.

Metrics 95