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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. ConnectionSaver communicates directly with the customer that the agents are holding the plane.

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Expat CIOs: IT leaders broaden horizons with global experiences

CIO

We live in a world that is more global than ever before and it is important to experience different cultures, customs, and traditions,” he says. Oman offers a good work culture, lifestyle, and the salary is not taxed,” Pant says. “It With lots of Indians here and not much of a time difference, change management is less, too.”

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Ten Types of Organizational Change

Change Starts Here

While the general approach to influencing change is similar across projects, the specific details of how you implement each project will depend on what you’re trying to change. The first step towards customizing your change management approach is defining your change. Shifting Culture. Change Management'

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Listen

The Agile Manager

Although a wide range, it suggests that airlines and hotels will have to appeal to leisure travelers to fill seats and beds. But that only works if the physical separation causes minimal, if any, impact to career growth, skill acquisition, productivity and participation, and corporate culture.

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Executive Vision – Leading in an Interconnected World: Transportation

Strategy Driven

Within each episode, Melissa Francis, Simon Hobbs, and a group of distinguished guests discuss what it takes to be a visionary leader; guiding their companies to success within the rapidly changing global marketplace.

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11 Ideas for Economic Recovery

Strategy Driven

It starts by creating a culture that encourages employees to do what’s right for the customer. For Southwest Airlines, it was about how they could maintain the current schedule with fewer planes. Kevin Freiberg has discovered that ordinary people can achieve extraordinary results. Keep it simple.

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Inspiring Employees with a Values-Rich Environment

Strategy Driven

Even if your corporate culture leaves a lot to be desired, managers can create a localized environment that inspires your employees to achieve peak performance. In other words, they want you to create an inspiring culture, even if it’s just in your department. They will even help you create it, if you show them the way.

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