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Selling the C-suite on preemptive IT investments

CIO

Despite these challenges, having an up-to-date disaster recovery plan that works and guaranteeing a robust network, security, and systems support framework for new business directions are foundational elements of IT that can’t be ignored — and should be funded.

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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

Most businesses deal with a flood of IT requests from their clients and employees every day. Without a system or process, users will not know where to direct their queries and IT technicians will not know how to track and resolve tickets. What are help desk metrics? Metrics drive KPIs. 10 help desk metrics to measure.

Metrics 59
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NOC vs. SOC: Understanding the Differences

Kaseya

A NOC maintains and monitors a company’s IT infrastructure, including the network infrastructure, endpoints and cloud setups, to ensure they run smoothly and efficiently at all times. In 2021, Amazon missed out on an estimated $34 million in sales due to an internet outage. What is the difference between a NOC and a SOC?

Security 118
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What is MTTR and How Does It Impact Your Bottom Line?

xmatters

Mean time to repair (MTTR), sometimes referred to as mean time to resolution, is a popular DevOps and site reliability engineering (SRE) team metric. This incident management metric enables businesses to measure the average time needed to troubleshoot and repair IT systems’ problems. What is MTTR?

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning - AI

Refresh your understanding of the AWS Shared Responsibility Model as it applies to infrastructure, services, and data when you build LLM solutions. AWS is architected to be the most secure global cloud infrastructure on which to build, migrate, and manage applications and workloads.

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Understanding the Role of DevOps in Digital Engineering

OTS Solutions

DevOps methodology is an approach that emphasizes collaboration, automation, and continuous delivery, while digital engineering is a framework for developing, operating, and managing software systems that are scalable, resilient, and secure. Integration: Next challenge is the integration of DevOps with existing systems.

DevOps 130
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Understanding the Role of DevOps in Digital Engineering

OTS Solutions

DevOps methodology is an approach that emphasizes collaboration, automation, and continuous delivery, while digital engineering is a framework for developing, operating, and managing software systems that are scalable, resilient, and secure. Integration: Next challenge is the integration of DevOps with existing systems.

DevOps 130