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5 hot IT budget investments — and 2 going cold

CIO

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). There are indications the voice market is slowing. The legacy/fixed voice services market segment is expected to decline at a 4.3%

Budget 363
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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. The absence of advanced contact center features and analytics further prevented us from driving exceptional customer experience. For instance, our train journeys get sold out a year prior to their launch.

Tourism 299
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RapidDeploy raises $29M for a cloud-based dispatch platform aimed at 911 centers

TechCrunch

.” Washington, DC-based RapidDeploy provides data and analytics to 911 centers — the critical link between people calling for help and connecting those calls with the nearest medical, police or fire assistance — and today it has about 700 customers using its RadiusPlus, Eclipse Analytics and Nimbus CAD products.

Cloud 232
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Extra Crunch roundup: Clubhouse UX teardown, YC Demo Day favorites, proptech VC survey, more

TechCrunch

Ideally, BI transforms raw data into actionable information, but according to Charles Caldwell, VP of product management at Logi Analytics, “a gap exists between the functionalities provided by current BI and data discovery tools and what users want and need.” Image Credits: Jon Feingersh Photography Inc / Getty Images.

Survey 236
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Si può tornare indietro dal cloud? Ecco che cosa ne pensano i CIO italiani

CIO

Il cloud tra marketing e realtà Per molti CIO italiani il cloud (come tante altre tecnologie, IA inclusa) è, in parte, un’operazione di marketing dei fornitori, ma non c’è un tema cloud exit per un semplice motivo: l’adozione spesso frammentata o parziale da parte delle imprese. “Ho Io sono sempre stato un po’ cauto. “Se

Cloud 130
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Investors double down on tech stocks in massive DoorDash, Airbnb, C3.ai IPOs

TechCrunch

Maybe it is a stock market bubble, or a tech-stock bubble at least. You know what the market will bear once it moves to retail investors. As for the capital-raising event, I think it’s hard for the bankers to know where it will land with the broader market, so I’m not as negative as maybe some others. Subscribe here.

Retail 305
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Harness Digital Sensing, Robotic Process Automation (RPA), and Mobility with Business Process Management (BPM) System

Newgen Software

You can tap digital sensing with BPM solution through a combination of technologies, which are data sensing, analytics, context discovery, business rules, and unified communications management. Execution agility and robust process framework at this stage can help you gain significant brand value and market competitiveness.

Mobile 52