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Inside Walmart’s generative AI journey

CIO

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

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Survey: Execs eager to implement generative AI, but few know how

CIO

Overwhelming majorities of executives around the world are planning to spend money on generative AI this year, but very few are truly ready for the technology, according to a survey released today by the Boston Consulting Group. Nevertheless, generative AI is an area where C-suites can effectively lead from the front, Lukic said.

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Digital transformation’s fundamental change management mistake

CIO

HBR’s “ The Value of Digital Transformation ” reports, “While 89% of large companies globally have a digital and AI transformation underway, they have only captured 31% of the expected revenue lift and 25% of expected cost savings from the effort.” This dip delays when the business can start realizing the value delivered.

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With generative AI, IT must deliver knowledge…not just technology

CIO

You don’t have to look further than recent headlines to know generative AI has garnered outsized attention in 2023. The case for GenAI education as part of IT’s remit At first blush, training and educating users on how to use generative AI may seem outside the typical scope of IT, but GenAI is not a typical tech transformation.

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Generative AI’s change management challenge

CIO

Despite headlines warning that artificial intelligence poses a profound risk to society , workers are curious, optimistic, and confident about the arrival of AI in the enterprise, and becoming more so with time, according to a recent survey by Boston Consulting Group (BCG). For many, their feelings are based on sound experience.

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Salesforce readies Einstein Copilot to unleash generative AI across its offerings

CIO

The hype around generative AI since ChatGPT’s launch in November 2022 has driven some software vendors to rush to incorporate the technology into their applications. Despite being an early adopter of AI in general, Salesforce has taken a more measured approach to generative AI.

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20 issues shaping generative AI strategies today

CIO

Organizations are rushing to figure out how to extract business value from generative AI — without falling prey to the myriad pitfalls arising. They note, too, that CIOs — being top technologists within their organizations — will be running point on those concerns as companies establish their gen AI strategies.