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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” In that model, no one was looking out for the end user.

Airlines 321
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

Airlines 306
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Sustainable Travel: Opportunities Digital Technology Provides for a Greener Business

Altexsoft

Greenhouse gases (tourism is responsible for around 8 percent of global carbon emissions, three-quarters of which is due to aviation), local resource overuse (e.g., It means that people want to travel responsibly, so hotels, airlines, and tour companies have to keep up and satisfy their customers (and attract new ones).

Travel 95
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Experiential Travel Explained: Players, Distribution Landscape, and Opportunities

Altexsoft

For example, TripAdvisor 2022 Report discovered that about three quarters of travelers are willing to see new places, with such priorities as having new experiences and learning about history and culture not far behind. Instead of that flight-and-flop style, many vacationers are hungry for excitement, cultural immersion, and new experiences.

Travel 105
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Building a Better Middleman

O'Reilly Media - Ideas

If you constantly review how the two parties interact, you can look for opportunities to mitigate their risk, create new services, or otherwise reduce friction. Note how eBay’s review system provides extra assurance for buyers and sellers to trade with people they’ve never met. Custom code is a weird form of debt.

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The Hidden Costs of Offshore Development

iTexico

One thing for certain, however, is that the reason why outsourcing is so frequently leaned on is due to its overtly cost-effective nature. Hiring out an offshore software development company and producing a quality product for a fraction of the price is tempting. Cultural Affinity. Flights: all airlines, economy class.

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Friction

LeanEssays

Friction in the Customer Journey Think of friction as the cognitive overhead that a system places on those who use it. Nor is it true in many other locations, so I have learned to research the taxi systems in every city I visit. They have huge, complex back end systems-of-record that are expensive to maintain and keep secure.