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American Honda IT to fuel innovation with generative AI

CIO

The completion of such transformative EV and hydrogen fuel cell engineering — amid uncertainty about which technology will prevail as the industry standard — reflects the one constant American Honda’s VP of IT Bob Brizendine has confronted throughout his 36 years with the company: an ever-changing, winding road that never slows down. “We

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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Avoid generative AI malaise to innovate and build business value

CIO

Despite the promise generative AI holds for boosting corporate productivity, closing the gap between its potential and business value remains one of CIOs’ chief challenges. Sixty-six percent of C-level executives are ambivalent or dissatisfied with the progress of their AI or GenAI efforts, according to Boston Consulting Group 1.

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With generative AI, IT must deliver knowledge…not just technology

CIO

You don’t have to look further than recent headlines to know generative AI has garnered outsized attention in 2023. The case for GenAI education as part of IT’s remit At first blush, training and educating users on how to use generative AI may seem outside the typical scope of IT, but GenAI is not a typical tech transformation.

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Inside Walmart’s generative AI journey

CIO

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

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The generative AI revolution is transforming how banks work

CIO

The generative AI revolution has the power to transform how banks operate. Banks are increasingly turning to AI to assist with a wide range of tasks, from customer onboarding to fraud detection and risk regulation. So, as they leap into AI, banks must first ensure that their data is AI-ready.

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Rocket Mortgage lays foundation for generative AI success

CIO

That’s why Rocket Mortgage has been a vigorous implementor of machine learning and AI technologies — and why CIO Brian Woodring emphasizes a “human in the loop” AI strategy that will not be pinned down to any one generative AI model. For example, most people know Google and Alphabet are the same employer.