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Call center automation software vendor Replicant raises $78M

TechCrunch

According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. “[With the new capital,] we plan to ramp up investment in our customer success team to onboard new customers,” cofounder and CEO Gadi Shamia told TechCrunch via email. ” Automating customer interactions.

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Navigating the Path: What Does a Chief People Officer Really Do?

N2Growth Blog

As the title suggests, the CPO is primarily responsible for overseeing the people aspects of the organization and aligning them with the overall strategic objectives. This executive role focuses on developing and implementing human resources strategies to manage the workforce and create a positive organizational culture.

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How to Write a Business Requirements Document: Guidelines, Templates, and Useful Tips

Altexsoft

According to the 2021 survey conducted by the Project Management Institute, poor requirements gathering and poor upfront planning are among the key reasons why many projects fail. So, what can you do to be on the winning team? Not all projects receive a gold medal in the success competition.

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Executive Coaching Company Breakdown: How to Get the Most Out of Coaching for Strategic Change

N2Growth Blog

They are subject matter experts in their field, the brightest minds, and equipped with the immense technical skills and experience to be at the helm of the world’s most powerful and disruptive companies. Executive coaching and talent development, in general, have been around for a few decades.

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Supply Chain Control Tower: Enhancing Visibility and Resilience

Altexsoft

Source: Supply Chain Dive Over the last few years, global supply chains have been so severely disrupted – but also enhanced with cutting-edge technologies. Leading executives focus on building resilient and intelligent supply chains that can withstand the turmoil due to data-based proactive decisions.

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Cybersecurity Snapshot: RSA Conference Special Edition with All-You-Can-Eat AI and ChatGPT

Tenable

Bad AI will take us for a ride. Deputy Attorney General Lisa Monaco, during which she said that when it comes to AI, the Department of Justice (DOJ) is “very focused on what the adversary nation-states are doing to acquire, use and abuse disruptive technologies.” And identity is a sitting duck.”

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Cybersecurity Snapshot: How Enterprise Cyber Leaders Can Tame the ChatGPT Beast

Tenable

“Key questions CISOs are asking: Who is using the technology in my organization, and for what purpose? How can I manage the security risks of the underlying technology? How do I balance the security tradeoffs with the value the technology offers?,” reads the report.

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