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Strategic Planning Steps

CO2 Business Leadership

Strategic Planning At CO2 Coaching , we view strategic planning as a process of advance decision-making and alignment of minds. Done well, strategic planning and following these strategic planning steps saves time over time. The structure of strategic planning is critical to its success.

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Top 8 challenges IT leaders will face in 2024

CIO

2023 was a year made notable by a range of unexpected, unpredictable, and fast-moving challenges that, despite seemingly having little to do with technology, had profound impacts on IT strategies. These external factors can have a dramatic impact on business operations and strategic planning.

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IT leaders face reality check on hybrid productivity

CIO

Tech employees at the City of Los Angeles IT agency who were forced to work remotely in the early pandemic days were very efficient, Ross says. When it comes to hybrid productivity in the tech and services world, perception and reality are often misaligned. Fully into the pandemic we had a 34% increase in project delivery,” he adds.

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Call center automation software vendor Replicant raises $78M

TechCrunch

According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. Early adopters surveyed for the study cite “soft benefits” like reduced wait times, faster customer complaint resolution, and technical support and personalization. And what about call center workers?

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9 investors, execs and founders discuss Zagreb’s startup potential

TechCrunch

But Croatia’s entrepreneurs haven’t been quiet: Startups like Infobip and Rimac are significant local hero businesses now, and the region can boast of high-quality talent in the tech, automotive, manufacturing, and agtech spaces. We surveyed: Lucija Ilicic , CEO, PlatePay. What are the tech investors like?

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2023 Initiatives for the CFO & CIO

Perficient

Finance & Accounting leaders will undoubtedly need help, particularly from technology experts. Operations, finance & accounting, recruiting, marketing, external reporting, customer relationship management… all rely on innovative technological solutions to provide organizations with a competitive edge.

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Enhancing contact center performance through effective workforce management

Capgemini

To achieve this, businesses are turning to advanced strategies and technologies that encompass end-to-end workforce management. It considers seasonality and anticipated changes due to promotions and product launches. It helps contact centers to activate contingency plans to maintain service levels.