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Call center automation software vendor Replicant raises $78M

TechCrunch

According to one survey , only 10% of contact center agents reach proficiency in fewer than two months. “[With the new capital,] we plan to ramp up investment in our customer success team to onboard new customers,” cofounder and CEO Gadi Shamia told TechCrunch via email. ” Automating customer interactions.

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Unlocking Success: Dos and Don’ts of Custom Software Development Solutions

InfoBest

Custom software development has become a strategic imperative for companies aiming to streamline operations, enhance efficiency, and gain a competitive edge. However, navigating the intricate path of custom software development presents its own set of challenges. What Challenges Await in Bespoke Software Development?

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6 Defining Values of a Leadership Culture

N2Growth Blog

In 2006, one of my CEO clients in Sarasota, FL shared with me his annual employee engagement survey. We sat in his office while he shared his most recent employee engagement survey, and because he cared so much, he was frustrated. The first data point revealed that most employee engagement surveys were un-customizable.

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Navigating the Path: What Does a Chief People Officer Really Do?

N2Growth Blog

As the title suggests, the CPO is primarily responsible for overseeing the people aspects of the organization and aligning them with the overall strategic objectives. This executive role focuses on developing and implementing human resources strategies to manage the workforce and create a positive organizational culture.

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How to Write a Business Requirements Document: Guidelines, Templates, and Useful Tips

Altexsoft

According to the 2021 survey conducted by the Project Management Institute, poor requirements gathering and poor upfront planning are among the key reasons why many projects fail. So, what can you do to be on the winning team? Not all projects receive a gold medal in the success competition.

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How to Use Accurate Data for Strategic Decision-Making

Strategy Driven

In simple terms, data-driven insights refer to any information a company uses to make strategic decisions. Companies develop these insights from basic information and any discernible patterns or trends. Not only can you store your data, but you can streamline your process to save your team time and money.

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Maximizing Cloud Cost Efficiency: 5 Essential Strategies for Cloud FinOps

Perficient

This proactive approach allows your team to take immediate actions, such as optimizing resources or scaling down underutilized instances, to avoid cost overruns. Unfortunately it is all too common for teams to provision a testing environment and then leave it running after they are finished.

Cloud 52