Trending Articles

article thumbnail

UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The in-house developed project, Message Response Automation (MeRA), is already delivering. MeRA, which was initiated last July and went into beta testing in October, leverages publicly available large language models (LLMs) to automate the handling of some customer issues, providing consistent messaging and significant improvement of agent efficiency, aka handle time, according to the mult

article thumbnail

How the Agile Alliance board makes decisions

Agile Alliance

The Agile Alliance board uses its established vision, mission, and "Value Dials" framework to guide its ongoing relevance and commitment to supporting a global community dedicated to Agile practices. The post How the Agile Alliance board makes decisions first appeared on Agile Alliance.

Agile 162
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The Rise of Emotional Intelligence in Leadership: Why It Matters More Than Ever

N2Growth Blog

Understanding Emotional Intelligence: An Overview Emotional Intelligence, often referred to as EQ , signifies an individual’s ability to perceive, assess, and govern their own emotions while also empathetically engaging with the emotions of others. It involves self-awareness , self-regulation, motivation, social skills, and empathy. These different components create a set of abilities that help individuals effectively navigate social complexities, cultivate meaningful relationships, and le

article thumbnail

Introducing Honeycomb for Frontend Observability: Get the Data You Need for Actionable Customer Experience Improvements

Honeycomb

Today, we’re announcing the early access program of Honeycomb for Frontend Observability. Honeycomb for Frontend Observability gives teams the ability to quickly identify opportunities for optimization within their web app. This starts with better OpenTelemetry instrumentation, available as an NPM package, that lets you instrument and collect attribution data on Core Web Vitals in under an hour.

article thumbnail

Embedding BI: Architectural Considerations and Technical Requirements

While data platforms, artificial intelligence (AI), machine learning (ML), and programming platforms have evolved to leverage big data and streaming data, the front-end user experience has not kept up. Holding onto old BI technology while everything else moves forward is holding back organizations. Traditional Business Intelligence (BI) aren’t built for modern data platforms and don’t work on modern architectures.

article thumbnail

Harnessing the OODA Loop in Business: Insights from Jamie Dimon’s Leadership at JPMorgan Chase

Ooda Loop

In his annual letter to shareholders CEO of JPMorgan Chase Jamie Dimon extolled the virtues of the OODA (Observe, Orient, Decide, Act) Loop decision-making model developed by military strategist John Boyd.

More Trending

article thumbnail

Systemic impact of product development

Agile Alliance

The evolution of product development reflects increasing complexity and interdependencies, necessitating a shift from traditional methodologies to more integrated and responsible approaches. The post Systemic impact of product development first appeared on Agile Alliance.

System 188
article thumbnail

Introducing Confluent Cloud Freight Clusters

Confluent

Confluent Cloud Freight clusters are now available in Early Access. In this blog, learn how Freight clusters can save you up to 90% at GBps+ scale.

Cloud 145
article thumbnail

Before You Start Collaborating with Someone, Talk About Your Work Styles

Harvard Business Review

When you’re working with new people, spending time upfront to have an explicit and open conversation about each other’s work styles and preferences can prove to be one of the best time investments. This “style alignment” conversation can lay a foundation for trust and understanding and help you set agreements for how to successfully work together. Yet, many people shy away from having these conversations for two reasons.

How To 129
article thumbnail

Simple Strategies for Resolving Conflict And Unlocking Team Potential

Let's Grow Leaders

Episode 255: In this episode, you’ll dive into the challenges of unlocking team potential when leading a team tangled in conflict. Imagine having a handbook of exactly what to say to calm the storm—that’s what the book, “ Powerful Phrases for Dealing with Workplace Conflict ,” offers you. You’ll hear why it’s crucial to tackle these conflicts head-on, transforming them into opportunities for growth and improved team dynamics.

article thumbnail

Get Better Network Graphs & Save Analysts Time

Many organizations today are unlocking the power of their data by using graph databases to feed downstream analytics, enahance visualizations, and more. Yet, when different graph nodes represent the same entity, graphs get messy. Watch this essential video with Senzing CEO Jeff Jonas on how adding entity resolution to a graph database condenses network graphs to improve analytics and save your analysts time.

article thumbnail

The cyber pandemic: AI deepfakes and the future of security and identity verification

CIO

Security and risk management pros have a lot keeping them up at night. The era of AI deepfakes is fully upon us, and unfortunately, today’s identity verification and security methods won’t survive. In fact, Gartner estimates that by 2026, nearly one-third of enterprises will consider identity verification and authentication solutions unreliable due to AI-generated deepfakes.

article thumbnail

Agile sustainability: Cultivating a sustainable future with Ines Garcia

Agile Alliance

Ines Garcia, a leader of the Agile Sustainability Initiative, blends Agile practices with sustainability to address global challenges and promote sustainable business practices. The post Agile sustainability: Cultivating a sustainable future with Ines Garcia first appeared on Agile Alliance.

article thumbnail

AI Cloud Infrastructure Startup CoreWeave Raises Huge New Round At Reported $19B Valuation

Crunchbase News

AI cloud infrastructure startup CoreWeave said Wednesday that it has raised a whopping $1.1 billion in fresh funding in a round led by Coatue. The deal values the company at $19 billion, per The Wall Street Journal. That represents an almost threefold increase from the company’s valuation just five months ago, when it was valued at $7 billion following a secondary sale , and a huge jump from its $2 billion valuation in a Series B extension last May.

article thumbnail

Houston, We Have a Problem… (Let’s Get to Solving It)

Ooda Loop

A few decades from now, historians might conclude we are living in a Second Gilded Age. In a bit of a repeat of the 1890s, our mid-2020s seems to be an era where technological advancements have triggered fear and uncertainty about what the application of those technologies means for workers, industries, and nations.

Industry 124
article thumbnail

Streamlining Database Compliance with CI/CD Integration

IT leaders know the importance of compliance at every level, but the database often gets left behind as other environments are automated for robust protection. This whitepaper emphasizes the importance of robust, auditable, and secure database change management practices for safeguarding organizational compliance. Learn how automating database compliance: Mitigates risk Protects against security vulnerabilities Helps avoid regulatory penalties Aligns database workflows with app lifecycle Turns d

article thumbnail

AI’s Trust Problem

Harvard Business Review

As AI becomes more powerful, it faces a major trust problem. Consider 12 leading concerns: disinformation, safety and security, the black box problem, ethical concerns, bias, instability, hallucinations in LLMs, unknown unknowns, potential job losses and social inequalities, environmental impact, industry concentration, and state overreach. Each of these issues is complex — and not easy to solve.

Social 100
article thumbnail

Appeal court overturns $1.6bn mainframe software ‘poaching’ ruling against IBM

CIO

IBM has successfully overturned a $1.6 billion ruling that it improperly replaced mainframe software from rival BMC at AT&T. A US Appeal Court this week overruled a lower court’s judgement in deciding that “BMC lost out to IBM fair and square.” AT&T “independently decided” to displace BMC software from its mainframe environment, the three-judge appeal court panel ruled.

Software 229
article thumbnail

Prioritizing Mental Health: A CEO’s Perspective on Supporting Your Team

CEO Insider

As May marks Mental Health Awareness Month, it is a poignant reminder of the importance of prioritizing mental well-being in the workplace. From stress and burnout to anxiety and depression, the challenges faced by employees can impact their productivity, engagement, and overall happiness. As a CEO, it is crucial to recognize the significance of mental […] The post Prioritizing Mental Health: A CEO’s Perspective on Supporting Your Team appeared first on CEOWORLD magazine.

article thumbnail

AI Funding Stays Strong Despite Few Billion-Dollar Rounds

Crunchbase News

The slowdown some predicted for AI funding did not play out in the first quarter. Venture funding to AI-related startups actually increased in Q1 2024 compared to Q4 2023, Crunchbase data shows. The first quarter saw $12.2 billion invested in venture-backed AI startups in 1,166 deals. The dollar number represents a modest 4% uptick from last year’s final quarter, which saw $11.7 billion go to similar startups in 1,072 deals.

article thumbnail

Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications

Speaker: Aarushi Kansal, AI Leader & Author and Tony Karrer, Founder & CTO at Aggregage

Software leaders who are building applications based on Large Language Models (LLMs) often find it a challenge to achieve reliability. It’s no surprise given the non-deterministic nature of LLMs. To effectively create reliable LLM-based (often with RAG) applications, extensive testing and evaluation processes are crucial. This often ends up involving meticulous adjustments to prompts.

article thumbnail

Four start-ups lead China’s race to match OpenAI’s ChatGPT

Ooda Loop

Four Chinese generative artificial intelligence start-ups have been valued at between $1.2bn and $2.5bn in the past three months, leading a pack of more than 260 companies vying to emulate the success of US rivals such as OpenAI and Anthropic.

article thumbnail

Your Teams Should Drive AI Adoption — Not Senior Leadership

Harvard Business Review

Whenever a new technology comes along, large companies think you need to appoint a designated senior leader — a “czar,” in popular parlance — and it will get taken care of. This, however, is a mistake. The process usually starts when teams are pitching leadership on wildly optimistic and conflicting use cases, and the board, excited but unsure how to proceed, puts some poor, unsuspecting soul in charge of the whole thing.

article thumbnail

Google spurs US to ease immigration rules for tech talent

CIO

In a plea for hiring relief, Google has sent the US Department of Labor an urgent appeal to amend US immigration laws to ease the hiring of foreign IT workers. On May 1, the tech titan submitted a lengthy response to the department’s request for information on modernizing Schedule A, a little-known immigration rule that fast-tracks the hiring of foreign workers in occupations facing pre-certified shortages in the US.

article thumbnail

I Am Out of Touch; You Probably Are Too

CEO Insider

This is embarrassing, but I will admit it: I feel out of touch. This realization happened recently while reading the book Extremely Online by Taylor Lorenz. Lorenz shares the history of influencers on the internet – primarily through social media – and how they impact our society. Lorenz’s stories are about folks who drive trends […] The post I Am Out of Touch; You Probably Are Too appeared first on CEOWORLD magazine.

Internet 110
article thumbnail

Top 5 Challenges in Designing a Data Warehouse for Multi-Tenant Analytics

Multi-tenant architecture allows software vendors to realize tremendous efficiencies by maintaining a single application stack instead of separate database instances while meeting data privacy needs. When you use a data warehouse to power your multi-tenant analytics, the proper approach is vital. Multi-tenant analytics is NOT the primary use case with traditional data warehouses, causing data security challenges.

article thumbnail

Elevating Operations: The N2Growth Approach to COO Search

N2Growth Blog

At the heart of every successful business enterprise is the unmistakable influence of a Chief Operating Officer– they oversee daily operations, improve processes, and promote innovation and transformation. The Chief Operations Officer acts as a bridge between the company’s strategic vision and operational execution, making key decisions, formulating strategies, solving problems, and driving operational excellence.

article thumbnail

China’s Military Reorganization Keeps Pace With the Times

Ooda Loop

In a major April 2024 restructuring of its armed forces, China dissolved its Strategic Support Force (SSF), first created in 2015 and that served as the military’s centralized hub for all cyber operations, as well as other capabilities such as psychological warfare and information-enabled activities.

Report 119
article thumbnail

5 Obtrusive Blockers to Avoid as a Servant Leader

Perficient

We’ve all heard of servant leadership. The concept of “being a servant” to your teams and treating employees as critical individuals to be cultivated and empowered, has strong merit. However, many organizations fall short, with those at the top of the hierarchy viewing employees as interchangeable cogs in the corporate machine. Instead of diving deep into the theories, practices, and benefits of servant leadership, I will focus on a specific, related principle or mind-set: being unobtrusive.

article thumbnail

IBM and AWS forge global alliance, streamlining access to AI and hybrid cloud solutions

CIO

IBM has announced the expansion of its software portfolio to 92 countries in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors (ISVs). Previously, the digital catalog was available in just five countries. This strategic alliance allows businesses in these countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace, IBM said in a statement.

AWS 234
article thumbnail

How to Leverage AI for Actionable Insights in BI, Data, and Analytics

In the rapidly-evolving world of embedded analytics and business intelligence, one important question has emerged at the forefront: How can you leverage artificial intelligence (AI) to enhance your application’s analytics capabilities? Imagine having an AI tool that answers your user’s questions with a deep understanding of the context in their business and applications, nuances of their industry, and unique challenges they face.

article thumbnail

Attack trends: Cloud-Based Cyber-Attacks and the Rise of Alternative Initial Access Methods

Darktrace

Using data from Darktrace's End of Year Threat Report 2023 this blog details how cyber attackers are increasingly using cloud-based services including Dropbox and Microsoft 365 to stealthily bypass detection by traditional email security solutions.

Cloud 111
article thumbnail

Executive Search For Nonprofit: Building Strong Foundations for Change

N2Growth Blog

The Role that Executive Search Plays in Effective Nonprofit Organizations Executive search is essential for the success of large nonprofit organizations. It serves as a strategic tool to identify and attract top executive talent. The nonprofit sector has unique challenges and goals and requires leaders with exceptional managerial leadership skills and experience.

article thumbnail

Speculative Design: Electric Vertical Take-Off/Landing (“eVTOLs”) Air Taxis – aka Flying Cars – are Taking Off

Ooda Loop

According to the Executive Chairman of the X-Prize Foundation and Singularity University Executive Founder Peter H. Diamandis, years of speculative design of (the long-promised by science-fiction) flying car will become a reality by 2030 - possibly as early as 2025. Details here.