TechCrunch

JANUARY 17, 2022

They founded the company in 2019, blending their experiences of working with an e-commerce startup on both the product development and customer survey sides. “We One of the differentiations we saw when looking at Zowie was that it was the first AI chatbot for e-commerce that generates your knowledge base,” he said.

Tools 246

Tools Knowledge Base Survey Company 246

Tenable

APRIL 26, 2024

Check out what’s new in Version 15 of the MITRE ATT&CK knowledge base of adversary tactics, techniques and procedures. intelligence and law enforcement agencies are taking steps to protect the electoral process and infrastructure from cyberattacks, including the malicious use of artificial intelligence (AI) to generate misinformation.

Security 70

Security Cloud Artificial Inteligence Generative AI 70

TechCrunch

AUGUST 23, 2022

The specifics are a bit fuzzy, but at a high level, Qloo uses a knowledge base of customer preferences to fine-tune algorithms that yield product recommendations and insights. “Qloo is differentiated because of its deep dataset and existing knowledge base across domains including music, products, travel and more.

Knowledge Base 229

Knowledge Base Travel Film Media 229

TechCrunch

APRIL 28, 2022

According to a 2021 survey from John Snow Labs and Gradient Flow, 60% of tech leaders indicated that their NLP budgets grew by at least 10% compared to 2020, while a third said that their spending climbed by more than 30%. Originally created for search applications, the framework can power engines that answer specific questions (e.g.

Open Source 188

Open Source Company Survey Enterprise 188

TechCrunch

MAY 18, 2022

In Rubrik’s annual employee pulse survey, Arvind observed that one of the biggest productivity challenges was workers not being able to find the information they needed — whether a specific document or subject-matter expert. Arvind, a former Google engineer, began work on Glean at Rubrik, the cloud data management company.

Enterprise 204

Enterprise System Weak Development Team Handbook 204

AWS Machine Learning - AI

NOVEMBER 27, 2023

Generative artificial intelligence ( generative AI ) models have demonstrated impressive capabilities in generating high-quality text, images, and other content. According to a 2019 survey by Deloitte , only 18% of businesses reported being able to take advantage of unstructured data.

Artificial Inteligence 71

Artificial Inteligence Generative AI Data Knowledge Base 71

Samanage

OCTOBER 4, 2019

Whether that be accessing a service catalog for various requests, or searching a knowledge base of self-service solutions, the service portal serves as a one-stop shop for all the resources employees may need. Encourage Self-Service by Implementing a Knowledge Base. Use a Service Catalog to Streamline Onboarding.

Knowledge Base 72

Knowledge Base Survey Artificial Intelligence Artificial Inteligence 72

Samanage

OCTOBER 14, 2019

According to a recent survey of IT pros , nearly half* indicated that a unified service platform would be key to driving the employee experience in the coming year. As it turns out, most IT professionals also understand how important knowledge management will be in the future.

Artificial Intelligence 55

Artificial Intelligence Artificial Inteligence Survey Knowledge Base 55

Samanage

MAY 28, 2019

Streamlined Employee Feedback Through CSAT Surveys. The first step is to create a survey that employees will be likely to take the time to complete. These surveys can be automated for every ticket resolution, and the data can help you identify areas for improvement. Artificial Intelligence.

Artificial Intelligence 49

Artificial Intelligence Artificial Inteligence Survey Metrics 49

TechCrunch

AUGUST 3, 2022

Aisera can return articles or snippets of articles from a company’s knowledge base that most likely answer a customer’s question. A 2021 survey from ManageEngine (the IT division of Zoho) found that 59% of execs in the U.S. are applying AI — for example, in chatbots — to enhance customer service in some way.

Knowledge Base 202

Knowledge Base Training Marketing Industry 202

Sunflower Lab

JUNE 18, 2023

Things took a turn, when a survey conducted in the USA indicated that conversation with chatbots had adverse effects on its user. Conversational AI is a bigger umbrella under which these operate, while a chatbot needs many extra requirements to be considered as a conversational Artificial Intelligence.

Virtualization 52

Virtualization Technical Review Artificial Intelligence Artificial Inteligence 52

Tenable

JANUARY 20, 2023

A survey of 520 CISOs found that job satisfaction grew in 2022, with 74% of respondents feeling “somewhat” or “very” satisfied, up from 69% in 2021 and from 45% in 2020. Here are key findings from the report: Over half of surveyed organizations haven’t fully integrated security into their software development lifecycle (SDLC).

Software Review 63

Software Review Artificial Inteligence SDLC Technical Review 63

Samanage

MAY 9, 2019

When separated by incident type, agent or requestor, this metric can reveal inefficiencies and opportunities to improve your knowledge base. Tracking the number of incidents associated with known problems can help you prioritize major repairs, updates or capex decisions based on the total impact of each problem.

Metrics 75

Metrics Artificial Intelligence Artificial Inteligence Hardware 75

Exadel

AUGUST 23, 2022

For example, if you have a chatbot that takes surveys, each survey should be a separate child dialog. The Exadel Artificial Intelligence Newsletter contains in-depth articles and news about AI and ML. These Azure chatbot services allow the creation of a knowledge base used to answer user questions.

Azure 75

Azure Software Review Artificial Inteligence Technical Review 75

CIO

MAY 23, 2023

A 2022 survey of innovation and business strategy conducted by the International Monetary Fund found that 40% of innovation-oriented companies (SMBs to large enterprises) reduce costs as a result of new product innovations which, on average, account for 20% of all sales. For a mid-size contact center, this becomes hundreds of hours each week.

Innovation 239

Innovation Enterprise Cloud Artificial Inteligence 239

BPM

JANUARY 18, 2019

The current Artificial Intelligence (AI) fascination is unfortunately completely biased on Deep Neural Networks (DNN) and Machine Learning (ML) for everything. Allowing organizations to inject knowledge-based decisions services that are traceable, auditable and explainable into the process fabric of their operations.

Artificial Inteligence 111

Artificial Inteligence Artificial Intelligence Machine Learning Weak Development Team 111

CIO

JULY 6, 2023

But adding artificial intelligence (AI) to the mix is where an even bigger payoff can come. We’re equipping this tool with a private ‘knowledge base’ of AT&T-specific data, with chat enabled to get answers directly from these internal AT&T documents and materials.” Continuously survey the IA landscape.

Artificial Inteligence 297

Artificial Inteligence Generative AI Technical Review Artificial Intelligence 297