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Selling the C-suite on preemptive IT investments

CIO

Embrace metrics to emphasize the importance of training Often the first category to fall on the budget battlefield, training for IT staff and end-users is an important investment — and one that is hard to recognize in terms of tangible results besides expenses. In 2024, LinkedIn surveys show that half of all Americans want to change jobs.

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10 Help Desk Metrics to Track for Maximum Efficiency

Kaseya

It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. What are help desk metrics? A poorly managed help desk will not only disrupt business but also become a costly affair. Metrics drive KPIs. 10 help desk metrics to measure.

Metrics 59
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Cybersecurity Consolidation — What It Is and Why You Should Care

Palo Alto Networks

The past three years saw massive cloud IT investments and expansions, with organizations adopting large-scale remote and hybrid work to support business continuity. Chief information security officers (CISOs) and security teams need solutions that reduce IT footprints while enhancing risk posture.

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5 Reasons Why NIS2 Directive Preparation Should Start Now, Part Two: Implementation Takes Time

Ivanti

In a previous blog post, I discussed the two main areas to audit before the European Union’s updated Network and Information Security Directive (NIS2) becomes ratified law in October 2024. Present a clear business case that outlines the risks of non-compliance, the opportunities of compliance and the return on investment.

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Cybersecurity Snapshot: CISOs Are Happier, but Dev Teams Still Lack Secure Coding Skills

Tenable

A survey of 520 CISOs found that job satisfaction grew in 2022, with 74% of respondents feeling “somewhat” or “very” satisfied, up from 69% in 2021 and from 45% in 2020. Here are key findings from the report: Over half of surveyed organizations haven’t fully integrated security into their software development lifecycle (SDLC).

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What Is a Help Desk? Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

Whether you are an MSP providing a host of IT services to clients or a small and midsize business (SMB) with big ambitions, having a smart and reliable help desk plays a significant role in ensuring business continuity. Happy customers are loyal to your business and more inclined to recommend your brand to others.

Metrics 64
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What COVID-19 Response Strategies Tell Us About the Business-Cybersecurity Disconnect

Tenable

According to the Forrester study, as of mid-April 2020, four in 10 organizations (41%) had already experienced at least one business-impacting* cyberattack as a result of a COVID-19-related phishing or malware scheme. 1 source of all business-impacting cyberattacks reported in the study. COVID-related scams were the No.