CIO
MARCH 12, 2024
Embrace metrics to emphasize the importance of training Often the first category to fall on the budget battlefield, training for IT staff and end-users is an important investment — and one that is hard to recognize in terms of tangible results besides expenses. In 2024, LinkedIn surveys show that half of all Americans want to change jobs.
Kaseya
JULY 7, 2022
It allows technicians to track tickets from multiple channels quickly and efficiently and maintain business continuity and high productivity. What are help desk metrics? A poorly managed help desk will not only disrupt business but also become a costly affair. Metrics drive KPIs. 10 help desk metrics to measure.
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CIO
OCTOBER 23, 2023
We’re also emphasizing transparency in our sustainability metrics, so that current and future Equinix customers can easily see how our efforts might benefit their sustainability bottom line. This is one reason we achieved a score of 85 for Belonging on our quarterly employee satisfaction survey, a two-point increase from last year.
Samanage
MAY 9, 2019
Your service desk solution may come with a baked-in set of reports, but these aren’t necessarily the most critical ITSM ITIL metrics for your service team to track. This metrics list compiles some of the top metrics for service desk teams. Incident Response Time. Cost per Ticket. Number of Active Tickets. Reopen Rate.
Tenable
SEPTEMBER 2, 2020
According to the Forrester study, as of mid-April 2020, four in 10 organizations (41%) had already experienced at least one business-impacting* cyberattack as a result of a COVID-19-related phishing or malware scheme. 1 source of all business-impacting cyberattacks reported in the study. COVID-related scams were the No.
Ivanti
AUGUST 28, 2023
According to a survey by PwC , 87% of consumers say they will take their business elsewhere if they don't trust a company's data practices, and 71% of consumers say they would stop using a company's products or services if they found out it was sharing their data without their permission, which could happen with a data leak.
Tenable
JANUARY 20, 2023
A survey of 520 CISOs found that job satisfaction grew in 2022, with 74% of respondents feeling “somewhat” or “very” satisfied, up from 69% in 2021 and from 45% in 2020. Here are key findings from the report: Over half of surveyed organizations haven’t fully integrated security into their software development lifecycle (SDLC).
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