We’re all becoming software CIOs — a role Red Hat CIO Jim Palermo knows well
CIO
NOVEMBER 15, 2023
With the subscription-based model, customers download the software and run it on infrastructure in their data centers. This can create what Palermo refers to as an “air gap,” in that once the product is in the customer data center, the Red Hat product and marketing teams lose a lot of visibility into customer usage and experience.
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