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Insurance IT leaders herald new era for digital customer experience

CIO

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 328
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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. So if you put it all together, every one of those transactions or interactions can be reinvented through a lens of technology, AI or machine learning.

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Superscript, a bespoke insurance provider for SMEs, raises $54 million

TechCrunch

Superscript , an insurance broker and tech platform targeting SMEs and “high-growth” tech firms, has raised £45 million ($54 million) in a Series B round of funding. Founded out of London in 2015, Superscript constitutes two core insurance businesses: an online-only “self-serve” platform that’s available to U.K.

Insurance 305
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Swiss Re streamlines insurers’ natural disaster response with AI

CIO

Natural disasters have been increasing in frequency, severity, and diversity in recent years, pressuring insurers to be more efficient and to anticipate event and claim fallout. Second, RDA addresses post-NatCat planning to help insurers’ prioritize property inspections. trillion.

Insurance 246
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Data Science Fails: Building AI You Can Trust

The game-changing potential of artificial intelligence (AI) and machine learning is well-documented. Any organization that is considering adopting AI at their organization must first be willing to trust in AI technology.

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EvolutionIQ secures $21M to streamline insurance claims processing with AI

TechCrunch

Processing claims at scale presents a challenge for insurers, particularly where the claims entail factors like complex underlying health conditions. A growing cohort of startups including Alan, Tractable and Snapsheet offer tools to help customers navigate through the insurance claims process. ” Accelerating insurance claims.

Insurance 233
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FarmSense uses sensors and machine learning to bug-proof crops

TechCrunch

The company creates optical sensors and novel classification systems based on machine learning algorithms to identify and track insects in real time. That data is turned into audio and analyzed by machine learning algorithms in the cloud. The key here: real-time information.