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Customer science: A new CIO imperative

CIO

Carey School of Business periodically conducts a National Customer Rage Survey tracking customer satisfaction, complaint handling, and the alarming incidence of customer uncivility (i.e., billion in market value in a single day after a Kylie Jenner tweet about unhappiness with the app’s new layout. Or is it just me… ugh this is so sad.”

Metrics 292
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2022 Cloud Salary Survey

O'Reilly Media - Ideas

This year’s survey asked questions about compensation for “cloud professionals”: the software developers, operations staff, and others who build cloud-based applications, manage a cloud platform, and use cloud services. Survey respondents earn an average salary of $182,000. Executive Summary. That left us with 778 responses.

Survey 133
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A history of tech adaptation for today’s changing business needs

CIO

The first was becoming one of the first research companies to move its panels and surveys online, reducing costs and increasing the speed and scope of data collection. Externally, it’s seen a steady increase in customer satisfaction surveys, revenue, stock price, and ratings as the most innovative provider in the market research industry.”

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TechCrunch+ roundup: Dry powder’s slow fuse, landing page basics, generative AI hype

TechCrunch

Young looks back at “five key failure points” that are common potholes on every founder’s path and shares tactical advice for addressing internal conflict, losing product-market fit and other stumbles. Based on historical data, the IPO market has opened up after 18 to 24 months, on average,” she found. Image Credits: Getty Images.

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What is a chief data officer? A leader who creates business value from data

CIO

Capital One appointed the first CDO in 2002. NewVantage Partners’ Data and AI Leadership Executive Survey 2022 , on the other hand, found that 74% of the firms it surveyed had appointed chief data or analytics officers, or both combined in one role. Only a few organizations followed suit in the decade that followed.

Data 314
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Black Crow AI raises $25M to predict which products e-commerce customers will buy

TechCrunch

Those advantages — as well as their ability to forecast inventory and measure the effectiveness of marketing campaigns — have driven predictive analytics software revenues to record heights. According to Zion Market Research, the predictive analytics industry made $8.12 billion — by 2028. Image Credits: Black Crow AI.

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Digits: A bot’s mistake, a persuasive word, and more weird numbers

The Hustle

47%: Share of Americans who say they’re “very” satisfied with their personal lives, per an annual Gallup survey. This is the third time since 2002 that fewer than 50% of Americans reported being less than very satisfied. Five months of strikes across Hollywood’s writers’ and actors’ guilds, plus budget cuts among streaming platforms.

Budget 59