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TIAA modernizes the customer journey with AI

CIO

TIAA has also equipped JSOC with AI operations (AIOps) functionality to “proactively understand what is happening with anomaly detection, incident response management, root cause analysis, and predictive analytics of different customer journeys,” Durvasula says.

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Authentix: On a Mission to Provide Every Swiss Company with Professional Cybersecurity Services

CIO

Bespoke standalone services are also offered in numerous disciplines, among them network and infrastructure monitoring, threat hunting, threat analysis, vulnerability management, reporting, threat detection, and of course incident response. Most IT departments struggle to keep up with the demands of today’s fast-paced business environment.

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Panera CIO John Meister on mastering customer experience

CIO

Under his leadership, Panera’s websites and apps have won numerous awards, including #1 Most Innovative Company in Food by Fast Company and Industry Best in Tech by Restaurant Business. If we know, for example, that a guest always takes the onions off their order, then if they forget, we know to ask about it.

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Book review: Accelerate

Henrik Warne

One key finding of the research is that there is no trade-off between tempo and stability. The book Accelerate details the findings of four years of research on how DevOps affects various outcomes, such as software delivery tempo and stability, as well as the organizations’ profitability and market share. Software Delivery Performance.

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What Do CIOs Have To Know About Business Intelligence?

The Accidental Successful CIO

Business analytics, on the other hand, is more of an umbrella term for data analysis techniques that are predictive — that is, they can tell you what’s going to happen in the future — and prescriptive — that is, they can tell you what you should be doing to create better outcomes. How many customers have we gained this month?

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3 Reasons You Should Add AIOps to Your Tooling Arsenal

OverOps

For now, teams have already started applying some ML to in-house monitoring practices, and some have adopted off-the-shelf AI solutions like Splunk’s IT Service Intelligence or Moogsoft’s AIOps tool. AIOps seems to be all the rage these days, and it’s not hard to figure out why. Let’s do it. NEW POST ?? This is an easy one.

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3 Reasons You Should Add AIOps to Your Tooling Arsenal

OverOps

For now, teams have already started applying some ML to in-house monitoring practices, and some have adopted off-the-shelf AI solutions like Splunk’s IT Service Intelligence or Moogsoft’s AIOps tool. AIOps seems to be all the rage these days, and it’s not hard to figure out why. Let’s do it. NEW POST ?? This is an easy one.