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Journey Beyond transforms its contact center to deliver better customer journeys

CIO

Madhumita Mazumdar, GM of information and communications technology at Journey Beyond. The absence of advanced contact center features and analytics further prevented us from driving exceptional customer experience. Unified Communications. Journey Beyond has deployed the UC solution to all businesses nationally.

Tourism 299
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5 hot IT budget investments — and 2 going cold

CIO

This includes spending on strengthening cybersecurity (35%), improving customer service (32%) and improving data analytics for real-time business intelligence and customer insight (30%). And it’s not just applications development where such tools are having an impact. Enterprise communications services saw slow but steady 1.6%

Budget 363
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Enhance Customer Experience with Digital Sensing

Newgen Software

While companies focus on developing mobile and social capabilities, the real leverage comes from being able to connect systems, processes, people, and things of the organization and operate in the right context.

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PaaS, IaaS, and SaaS: Making the Right Choice for Your Oracle Cloud Migration

Datavail

The term XaaS (“anything as a service”) is shorthand for the proliferation of cloud services in recent years—everything from databases and artificial intelligence to unified communications and disaster recovery is now available from your choice of cloud provider. Oracle Analytics Cloud. Oracle ERP—Financials Cloud.

Cloud 97
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Mission-Ready: Join Us at the AWS Summit Washington, DC

d2iq

Because D2iQ has become the Kubernetes platform of choice for a roster of government and military customers that includes the U.S. This solution brief explains how the D2iQ Kubernetes Platform platform meets all the NSA/CISA Kubernetes security hardening guidelines.

AWS 52
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Managing an Online Travel Agency: How Back Office System of an OTA Works

Altexsoft

Analytics – metrics and reports about business, customers, and employees. You can manually or automatically ping currently browsing users, provide templates for frequently asked questions, sometimes even source information about them from Facebook and automatically add to your CRM and analytics tool. Reports and analytics.

Travel 89
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The Intersection of Technology Transformation and Security in Healthcare

Getronics

These developments are exciting, but they are accompanied by serious risks. Rapid transformation is well underway in big data and analytics, machine learning, and clinical genomics and HPC. By 2020, as much as 25% of data used in medical care will be collected and shared with healthcare systems by patients themselves.