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Insurance IT leaders herald new era for digital customer experience

CIO

The insurance industry is undergoing a sea change, with IT playing a crucial role in rolling out digital customer experiences for policyholders and agents, as in-person meetings all but vanish in the post-pandemic era. IT as industry differentiator Insurers and financial services firms like MassMutual, of Springfield, Mass.,

Insurance 279
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Flexential – Providing Enterprises with the Interconnected Data Center and Hybrid Cloud Solutions They Need

CIO

We serve companies in numerous industries, including those in software and IT services, manufacturing, finance, insurance, retail, health care, transportation, media and Internet, and telecommunications,” says Fuhrman. We also took the opportunity to learn what he sees as the next big transformative trends in cloud computing. “We

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LexisNexis rises to the generative AI challenge

CIO

“We did a major pivot because this was a game changer in terms of its interactive abilities, as well as the comprehensiveness of its answers and its data generation capabilities. We use AWS and Azure. It was just staggering in terms of its capabilities.” We will pick the optimal LLM. But it was an uphill climb to get to the cloud.

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CIOs sharpen cloud cost strategies — just as gen AI spikes loom

CIO

If you’re in the business of data centers or perhaps have a heavy research and development arm, you might be able to do it more cheaply yourself,” says Ciena CIO Craig Williams, who admits this may be an outlier position. “We He went with cloud provider Wasabi for those storage needs. “We

Strategy 304
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Cost still biggest driver for multicloud, study finds

CIO

Italian insurer Reale Group found itself with four cloud providers running around 15% of its workloads, and no clear strategy to manage them. “It The two most frequently cited motivations for using multiple cloud providers were data sovereignty or locality (cited by 41% of respondents) and cost optimization (40%).

Study 359
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5 hot IT budget investments — and 2 going cold

CIO

Cold: On-prem infrastructure As they did in 2022, many IT leaders are reducing investments in data centers and on-prem technologies. “We Vaithylingam says the College of Southern Nevada will shut down its on-prem data center — one of the largest in Nevada — and plans to fully move all workloads and infrastructure to Microsoft Azure.

Budget 363
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IT leaders grapple with shadow AI

CIO

“Our approach is one of cautious interest,” says Robert Pick, executive vice president and CIO for Tokio Marine North America, a multinational insurance provider with headquarters in Japan. While Pick is encouraging employees at the insurance company to experiment, he insists their activities be monitored. “In