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6 best practices for better vendor management

CIO

And how well an IT leader deals with and orchestrates vendor relationships can mean the difference between a well-organized and efficient IT operation and a mess that costs an organization millions of dollars without delivering positive results. Here are several key tips for making the most of vendor relationships.

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Travelex leverages cloud-based customer data platform to boost retention

CIO

It’s bad news for us because we aspire to have repeat customers, and it’s bad news for our customers because they just waste money servicing an inactive or idle card.” These third parties either complement Travelex’s internal tech team, or they’re brought in to do things for us we can’t do ourselves,” he says.

Cloud 130
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10 cloud strategy questions every IT leader must answer

CIO

Companies may have had highly detailed migration or execution plans, but many failed to develop a point of view on the role of cloud in the enterprise. Although some continue to leap without looking into cloud deals, the value of developing a comprehensive cloud strategy has become evident. There are other risks, too.

Strategy 363
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Why Ruby Life CISO George Al Koura puts people first

CIO

But when it comes to actual business, George Al Koura, CISO of online dating company Ruby Life, has built a career on how long-term success depends on building team cohesion within the organization, and elevating the relationship with partners outside it. C-Suite, CIO, IT Leadership, Relationship Building, Vendor Management

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5 rules that transform outsourcing outcomes

CIO

Managed services contracts (e.g., painshare/gainshare contracts often at a fixed scope/fixed price) have emerged to solve the weaknesses of transactional contracts. Desired outcomes are jointly developed by the buyer and supplier and represent boundary-spanning business needs, not simply task-oriented service level measures.

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Defensive Instrumentation Benefits Everyone

Honeycomb

But, this can be bad if downstream systems failed and yours is just the deepest that has good instrumentation. The vendor management team would receive this feedback so they can escalate or find a new vendor for that service. Only a couple of teams need to be dragged into the call, instead of 13.

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From Hype to Hope: Key Lessons on AI in Security, Innersource, and the Evolving Threat Landscape

Coveros

Result: Though the full scope remains unclear, the breach affected almost all Okta customers and highlighted the potential risks associated with third-party vendors managing sensitive data. Open source developers merged 60% more automated Dependabot pull requests for vulnerable packages than in 2022.