Remove 2023 Remove Artificial Inteligence Remove Generative AI Remove Survey
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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. The LLM gives agents the ability to confirm all responses suggested by the model. Built to extend For UPS, contact center use of generative AI is just a springboard.

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5 ways to deploy your own large language model

CIO

Generative AI is transforming the world, changing the way we create images and videos, audio, text, and code. According to a September survey of IT decision makers by Dell, 76% say gen AI will have a “significant if not transformative” impact on their organizations, and most expect to see meaningful results within the next 12 months.

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Generative AI gold rush drives IT spending — with payoff in question

CIO

A scramble to invest in artificial intelligence and a natural replacement cycle for computing devices purchased during the COVID pandemic will lead to an 8% increase in global IT spending this year, Gartner predicted. There were very robust stories about how great generative AI was going to be.” What does AI give me?

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Before generative AI there was… just AI

CIO

Generative AI has been a boon for businesses, helping employees discover new ways to generate content for a range of uses. The buzz has been loud enough that you’d be forgiven for thinking that GenAI was the be all, end all of AI. It’s AI democratized for the masses. How is your AI strategy shaping up?

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Expectations vs. reality: A real-world check on generative AI

CIO

Is generative AI so important that you need to buy customized keyboards or hire a new chief AI officer, or is all the inflated excitement and investment not yet generating much in the way of returns for organizations? But now organizations appear to be taking a more cautious approach when it comes to official deployments.

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Run Generative AI on-premises, with a cloud experience

CIO

IT leaders are grappling with a critical question as they seek to deploy generative AI workloads today: Is it better for my business to run GenAI applications in the public cloud or on-premises? Some scenarios require real-time interactions with the AI model , such as chatbots that support sales or customers.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.