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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC.

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10 most in-demand generative AI skills

CIO

If any technology has captured the collective imagination in 2023, it’s generative AI — and businesses are beginning to ramp up hiring for what in some cases are very nascent gen AI skills, turning at times to contract workers to fill gaps, pursue pilots, and round out in-house AI project teams.

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CIOs not entirely sold on generative AI copilots

CIO

AI tools can help coders clean up logic and coding errors and find security problems, and they may also help to accelerate programmers’ skills, cutting the sunk cost of internal training, he suggests. Gunkel is leaning toward offering a couple of AI assistant options, including Microsoft Copilot, to employees later this year.

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With generative AI, IT must deliver knowledge…not just technology

CIO

You don’t have to look further than recent headlines to know generative AI has garnered outsized attention in 2023. The case for GenAI education as part of IT’s remit At first blush, training and educating users on how to use generative AI may seem outside the typical scope of IT, but GenAI is not a typical tech transformation.

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Chief AI officers in demand as IT leaders expect gen AI productivity boost, survey finds

CIO

For its AI Priorities Study 2023 , Foundry surveyed IT decision-makers who have either implemented AI and generative AI technologies in their organizations, have plans to, or are actively researching them. Software vendors have been busy infusing generative AI into their products.

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Microsoft Ignite 2023: 11 takeaways for CIOs

CIO

Here’s some of the top AI news CIOs will want to take away from Microsoft Ignite 2023. The new Copilot will be generally available from Dec. People don’t want to give up their copilots Each year, Microsoft publishes its Work Trend Index, which this time included a survey and observational studies of early Copilot users.

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20 issues shaping generative AI strategies today

CIO

Organizations are rushing to figure out how to extract business value from generative AI — without falling prey to the myriad pitfalls arising. Those results align with Foundry’s more recent July 2023 CIO Tech Talk survey that found 60% of IT leaders are actively using gen AI in their enterprise, with 28% more in the exploratory phase.