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United Airlines gives employees the digital tools to make customers happy

CIO

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. That was our story, and we worked very diligently to change the narrative.” In that model, no one was looking out for the end user.

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Averting turbulence in the air

CIO

The diversification of payment methods and gradual increase in the volume of online transactions have cast a spotlight on the need for payment security compliance within the airline industry. Understanding the business of the airline industry As previously mentioned, the revenue streams are becoming diversified in the airline sector.

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Joby Aviation acquires Avionyx to accelerate aerospace software certification

TechCrunch

Joby Aviation , a California-based company developing electric vertical takeoff and landing vehicles (eVTOL) for commercial passenger service , announced the acquisition of Avionyx , an aerospace software engineering firm, on the TechCrunch Sessions: Mobility stage on Wednesday.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

Each Hangar houses agile coaches, business analysts, data and analytics specialists, product owners, Scrum masters, software engineers, and user interface designers — all with one mission: to elevate the airlines’ digital customer experience before, during, and after the flight. Experience is not only the cherry on the cake.”

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8 big IT failures of 2023

CIO

And because the incumbent companies have been around for so long, many are running IT systems with some elements that are years or decades old. Honestly, it’s a wonder the system works at all. Probably the worst IT airline disaster of 2023 came on the government side, however.

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Fetcherr raises $12.5M to dynamically price airfare with algorithms

TechCrunch

Roy Cohen believes that there’s a severe underinvestment in tech within the airline industry, with airlines continuing to rely on legacy systems and outdated infrastructures that date back decades. A mockup of Fetcherr’s software. ” That’s a lot to promise.

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Revenue Integrity in Airlines: How to Solve Revenue Leakage Problems

Altexsoft

Even before the pandemic, the industry was going through a crisis, so airlines fought hard to track down and close every loophole. Often created by travel agents and customers (both accidentally and not), these holes account for about 3 percent of the airline’s revenue. Airline revenue leakage. Couldn’t be more relevant, right?

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