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Enhancing customer care through deep machine learning at Travelers

CIO

s SVP and chief data & analytics officer, has a crowâ??s s unique about the [chief data officer] role is it sits at the cross-section of data, technology, and analytics,â?? On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk.

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What Is Machine Learning Used For

Invid Group

What Is Machine Learning Used For? By INVID With the rise of AI, the term “machine learning” has grown increasingly common in today’s digitally driven world, where it is frequently credited with being the impetus behind many technical breakthroughs. Let’s break it down.

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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect. c (Sydney), and Europe (London) Regions.

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Achieving CIOs’ top investment priorities requires filling the tech skills gap

CIO

C-suites expect big things from IT in 2024, and they’re investing additional money to realize their technological goals. Despite these additional financial resources, CIOs will face significant challenges in achieving their goals, due to a lack of people with the required skills. Encourage participation in hackathons.

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Getting Machine Learning Projects from Idea to Execution

Harvard Business Review

Machine learning might be the world’s most important general-purpose technology, but it’s notoriously difficult to launch. Outside of Big Tech and a handful of other leading companies, machine learning initiatives routinely fail to deploy, never realizing value. What’s missing?

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AI, Cybersecurity and the Rise of Large Language Models

Palo Alto Networks

Artificial intelligence (AI) plays a crucial role in both defending against and perpetrating cyberattacks, influencing the effectiveness of security measures and the evolving nature of threats in the digital landscape. As cybersecurity continuously evolves, so does the technology that powers it.

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King County enlists AI to reduce drug overdose deaths

CIO

The ML models include classic ML and deep learning to predict category labels from the narrative text in reports. King County’s NLP model was based on BERT, an advanced large language model (LLM). Azure Databricks is also employed for data analytics as part of the solution.