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Off the Shelf vs Custom Software: Making the Right Choice for Your Business

Trigent

Here’s all that you need to make an informed choice on off the shelf vs custom software. While doing so, they have two choices – to buy a ready-made off-the-shelf solution created for the mass market or get a custom software designed and developed to serve their specific needs and requirements.

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AI as a service to solve your business problems? Guess again

TechCrunch

SaaS, PaaS – and now AIaaS: Entrepreneurial, forward-thinking companies will attempt to provide customers of all types with artificial intelligence-powered plug-and-play solutions for myriad business problems. Industries of all types are embracing off-the-shelf AI solutions.

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Unlocking generative AI’s greatest growth opportunities

CIO

Over the last year, generative AI—a form of artificial intelligence that can compose original text, images, computer code, and other content—has gone from experimental curiosity to a tech revolution that could be one of the biggest business disruptors of our generation. Where will the biggest transformation occur first?

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Microsoft’s Copilot tunes could be music to CIOs’ ears

CIO

CIOs, nearly always, must focus on doing more with less, delivering innovation and digital capability to enable topline growth while constraining operating expenses,” Ritu Jyoti, group vice president of research at IDC, said while trying to explain the takeaways for CIOs from the developer-focused conference.

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TIAA modernizes the customer journey with AI

CIO

We are now for the first time giving our customer service reps a subway map so they can see where a customer is in a journey and may have questions,” he says, noting that retirement planning requires many steps and TIAA could not locate a commercial offering that would give its customers access to all the data they need to develop a plan. “We

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Your Generative AI strategy could use a startup’s touch

CIO

If your business relies heavily on software engineering, you might consider trying tools that will help support your developers with code creation, such as paired programming. As you plan, consider acting like a startup developing a product at market scale. Accordingly, many organizations plan to boost GenAI funding, the survey found.

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RedRoute wants answering customer service calls to be as easy as using ‘Alexa’

TechCrunch

RedRoute , a voice-based customer service experiences and conversational artificial intelligence startup, is going after an emerging $350 billion customer service automation sector. That’s when they realized there was an opportunity to fix the back-end channels of customer service and contact centers.