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UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

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Inside Walmart’s generative AI journey

CIO

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

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AI and generative AI are revolutionizing manufacturing…here’s how

CIO

Now, manufacturing is facing one of the most exciting, unmatched, and daunting transformations in its history due to artificial intelligence (AI) and generative AI (GenAI). Manufacturers are attaining significant advancements in productivity, quality, and effectiveness with early use cases of AI and GenAI. Here’s how.

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Survey: Execs eager to implement generative AI, but few know how

CIO

Overwhelming majorities of executives around the world are planning to spend money on generative AI this year, but very few are truly ready for the technology, according to a survey released today by the Boston Consulting Group. It’s just a wonderful catalyst to put the AI topics on the table,” he said. “It Generative AI

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Dairyland powers up for a generative AI edge

CIO

Dairyland’s early implementation of AI was a byproduct of its work in Microsoft’s FastTrack program, which saw Dairyland shifting to Dynamics 365 ERP and the Azure cloud. I was literally just waiting for commercial availability [of LLMs] but [services] like Azure Machine Learning made it so you could easily apply it to your data.

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7 dark secrets of generative AI

CIO

Everyone is still amazed by the way the generative AI algorithms can whip off some amazing artwork in any style and then turn on a dime to write long essays with great grammar. Every CIO and CEO has a slide or three in their deck ready to discuss how generative AI is going to transform their business. Well, many things.

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The potential for generative AI in government and public services

CIO

Governments and public service agencies understand the enormous potential of generative AI. Recent research by McGuire Research Services for Avanade, shows 82% of government employees are using AI on a daily or weekly basis, while 84% of organisations plan to increase their IT investments by up to 24% to take advantage of AI.