Improve Help Desk KPIs with Fast Access to IT Documentation
Kaseya
FEBRUARY 21, 2020
IT efficiency is a priority for businesses in competitive markets. According to a study by Zendesk , internal support teams receive an average of 492 tickets per month. A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.”
Let's personalize your content