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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

IT efficiency is a priority for businesses in competitive markets. According to a study by Zendesk , internal support teams receive an average of 492 tickets per month. A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.”

KPI 129
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Saying “Goodbye” to Google Optimize & “Hello” to Better Experimentation

Perficient

I’ll blame this on the finesse of leading software providers, who have adeptly added sophisticated testing and personalization capabilities over the years, right in line with the mounting complexity faced by digital marketers. The problem is (most) marketers are not data scientists.

KPI 64
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Infinidat Increases Business Productivity!

Infinidat

Adriana Andronescu Wed, 07/12/2023 - 09:59 Recently, IDC, the premier global provider of market intelligence, conducted a detailed survey and analysis of organizations using the industry acclaimed Infinidat InfiniBox ® platform for their enterprise storage needs. Tim Dales Tim Dales is a Product Marketing Manager at Infinidat.

Storage 52
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Conversion Rate Optimization (CRO) is the G.O.A.T.

Perficient

What is CRO, and how does it impact your business marketing efforts? . Marketers are beginning to focus on their overall content experience by creating an environment that includes quality structured content, a visually appealing user experience and an efficient user interface. Let’s jump in, shall we? . Reviews and testimonials .

eCommerce 111
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Improve Help Desk KPIs with Fast Access to IT Documentation

Kaseya

IT efficiency is a priority for businesses in competitive markets. According to a study by Zendesk , internal support teams receive an average of 492 tickets per month. A common key performance indicator (KPI) for IT support teams is Mean Time to Resolution (MTTR), also known as “average speed to answer.”

KPI 84
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How to Build a Product Marketing Strategy for Your Software Solution

Altexsoft

Fun fact: Popular mouthwash Listerine was initially marketed as a surgical antiseptic. When it entered the market in 1881, dentists used it to clean their instruments, but by the 1920s, people were buying it to get rid of bad breath. Not the composition, but the marketing strategy. But first, let’s define product marketing.

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B2B SaaS – Everything you need to know

Openxcell

With precarious market scenarios and escalating growth recession, very few industries have been able to manage healthy revenues and growth. B2B SaaS market size is projected to grow from $251 billion to 883$ billion by 2029 with a CAGR of 19.7%. Many marketing strategies can help achieve this.

B2B 98