TIAA modernizes the customer journey with AI
CIO
MAY 10, 2024
Customer experience is a key pillar of TIAA’s mission to help employees of nonprofit institutions achieve their retirement goals. And just as retirement decisions can be complex, so too can be easing customer journeys, from contributions to investment decisions to beneficiary designations and more. Achieving end-to-end visibility — in real-time — into these journeys, some of which involve highly customized legacy contracts typical of a 100-year-old company, would enable TIAA to better serve its
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