Fresh from controversy, call center analytics firm Loris raises $12M
TechCrunch
APRIL 26, 2022
A 2019 Salesforce report found that 53% of service organizations expected to use chatbots within 18 months. But Loris, which today announced that it raised $12 million in a Series A round, is different than many in that its software is designed to coach customer service reps rather than respond to customer requests. ” Loris.
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