article thumbnail

What Is a Help Desk? Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

Through quality technical support and speedy resolution to problems, help desks play a pivotal role in helping businesses maintain uptime, provide seamless service delivery and win the trust of their clients and users. Tracking this metric will help you ensure that you are delivering help desk services to the best of your capabilities.

Metrics 64
article thumbnail

The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Cost per ticket : Another important help desk metric, cost per ticket is a measure of the average costs involved in resolving a request. Help Desk. What are help desk best practices?

Metrics 75
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

CircleCI now offers the most generous free plan anywhere

CircleCI

Pipeline performance and health metrics on your Insights dashboard. Rest easy with a suite of security features and compliance certifications, including FedRAMP and SOC2. Rest easy with a suite of security features and compliance certifications, including FedRAMP and SOC2. Tech takes courage. We’re here to boost your confidence.

Linux 78
article thumbnail

The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices

Kaseya

A help desk provides technical support to end users, troubleshoots customer and user issues, and/or guides them through specific tasks and actions. Cost per ticket : Another important help desk metric, cost per ticket is a measure of the average costs involved in resolving a request. Help desk. What are help desk best practices?

Metrics 52
article thumbnail

Low-code: the key to faster and more efficient development

Agile Engine

Security capabilities Low-code platforms provide built-in security and compliance features. Also, built-in analytics and reporting tools provide real-time insights into customer interactions, sales performance, and other key metrics.

article thumbnail

B2B Travel Platform For Corporate Travel Management

Altexsoft

Features such as expense management, policy compliance, risk management , and detailed reporting are critical in a corporate travel booking system. They have features for handling complex travel itineraries, policy compliance monitoring, integration with expense management systems, and comprehensive reporting tools.

Travel 52
article thumbnail

Low-code: the key to faster and more efficient development

Agile Engine

Security capabilities Low-code platforms provide built-in security and compliance features. Also, built-in analytics and reporting tools provide real-time insights into customer interactions, sales performance, and other key metrics.

UI/UX 52