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Microsoft Ignite 2023: 11 takeaways for CIOs

CIO

Copilot for Service is intended to help agents in contact centers, ingesting customer information and knowledgebase articles and integrating with Teams, Outlook, and third-party systems, including Salesforce, ServiceNow, and Zendesk. Copilots for sysadmins It’s not just Microsoft 365 users that get a copilot: Admins will have one too.

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The early returns on gen AI for software development

CIO

Early use cases include code generation and documentation, test case generation and test automation, as well as code optimization and refactoring, among others. Gen AI is playing a role in assisting with performing code reviews and early detection of potential issues.” One example is with document search and summarization.

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NLP helps Eli Lilly work at a global scale

CIO

Coleman says Lilly Translate started as a passion project by a curious software engineer who had an idea for addressing a pain point of the Lilly Regulatory Affairs system portfolio: Business partners continually experienced delays and friction in translation services. Passion project pays off.

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4 steps to connect change management and DevOps

CIO

In fact, according to a recent survey, three-quarters of leaders have adopted DevOps into their operations. By defining a structured change management process, organizations not only ensure that changes are properly tracked and documented, but it also provides visibility into the entire change lifecycle.

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SAP aims for more digital and resilient supply chains

CIO

However, only 36% of the companies surveyed would already use forward-looking analyses in one area of ​​their company. The number of complaints would also fall as a result, and the condition and maintenance of systems would be optimized, the provider said.

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Cybersecurity Snapshot: U.S., U.K. Governments Offer Advice on How To Build Secure AI Systems 

Tenable

Looking for guidance on developing AI systems that are safe and compliant? Plus, a new survey shows generative AI adoption is booming, but security and privacy concerns remain. publish recommendations for building secure AI systems If you’re involved with creating artificial intelligence systems, how do you ensure they’re safe?

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Inscribe bags $25M to fight financial fraud with AI

TechCrunch

His team was tasked with digitizing the onboarding process — particularly document-heavy manual review workflows — that were costing the bank millions of dollars every year and not catching fraud. Inspired by this, Burke and his twin brother, Ronan Burke, launched Inscribe , an AI-powered document fraud detection service.