article thumbnail

UPS delivers customer wins with generative AI

CIO

United Parcel Service last year turned to generative AI to help streamline its customer service operations. MeRA, which has earned UPS a 2024 CIO 100 Award for IT innovation and leadership, automates responses to some of the roughly 52,000 customer e-mails UPS receives each day, according to the company.

article thumbnail

Inside Walmart’s generative AI journey

CIO

“Our people make the difference” — a common catchphrase of Walmart founder Sam Walton — still guides the company’s path forward as it ventures into the future with generative AI. The move places Walmart among a handful of companies (aside from tech giants) that have leveraged generative AI at scale.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

AI and generative AI are revolutionizing manufacturing…here’s how

CIO

Now, manufacturing is facing one of the most exciting, unmatched, and daunting transformations in its history due to artificial intelligence (AI) and generative AI (GenAI). Manufacturers are attaining significant advancements in productivity, quality, and effectiveness with early use cases of AI and GenAI. Here’s how.

article thumbnail

Dairyland powers up for a generative AI edge

CIO

Now, thanks to the cooperative’s tight partnership with Microsoft systems integrator Stoneridge Software, as well as Melby’s extensive technology experience, Dairyland — which was formed during the New Deal in the 1930s — has been able to experiment with and put into production some of the earliest Microsoft Azure-based LLMs, Melby says. “We

article thumbnail

7 dark secrets of generative AI

CIO

Everyone is still amazed by the way the generative AI algorithms can whip off some amazing artwork in any style and then turn on a dime to write long essays with great grammar. Every CIO and CEO has a slide or three in their deck ready to discuss how generative AI is going to transform their business. Well, many things.

article thumbnail

From fear to abundance: Rethinking job security in the age of generative AI

CIO

By Chet Kapoor, Chairman & CEO at DataStax Along with the exciting possibilities of generative AI (genAI), there have been concerns around job (in)security and displacement. Leaders are feeling the pressure to implement genAI quickly and automate as much as possible. About Chet Kapoor : Chet is Chairman and CEO of DataStax.

article thumbnail

6 best practices to develop a corporate use policy for generative AI

CIO

While there’s an open letter calling for all AI labs to immediately pause training of AI systems more powerful than GPT-4 for six months, the reality is the genie is already out of the bottle. When AI-generated code works, it’s sublime,” says Cassie Kozyrkov, chief decision scientist at Google.